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Customer Service Manager

Location:
Bessemer, AL
Salary:
$62,000
Posted:
January 22, 2015

Contact this candidate

Resume:

Reginald L. Hall

*** ***** **** ****

Alexander City, AL 35010

Home: 256-***-**** * Cell: 256-***-****

E-mail: ableef@r.postjobfree.com

JOB OBJECTIVE

To obtain a Management position with a dynamic corporation where I can use

my energy and skills to develop, motivate, lead and encourage employee

productivity.

EDUCATION AND TRAINING

2013-Present Virginia College, Birmingham, AL

Education consists of both formal and informal experiences with

a concentration to completion of an Associate Degree in

Business Administration.

1998 Central Alabama Community College, ALEXANDER CITY, AL

Completed a one-year program in Professional Office

Management.

1994 BENJAMIN RUSSELL HIGH SCHOOL- ALEXANDER CITY, AL

Vice-President of FUTURE BUSINESS LEADERS of AMERICA

President of COMMUNCATION of BUSINESS

EMPLOYMENT

2014-Present Production Control Coordinator REHAU, LLC, Cullman, AL

Responsible for planning and managing production schedules to ensure that

the products are delivered on-time to all customers. Responsible for sales

order releases with respect capacity planning and material requirements.

Complete shipping information and delivery data input. Interface with

manufacturing personnel, purchasing personnel on material status and

production planning issues.

2010-2014 Production Control Planner Mando America, LLC, Opelika, AL

Responsible for creating shipping schedules for Mando America using the

best combination of MRP, ERP system along with use of Excel. Monitors,

analyzes, and reports production results to the production scheduler for

accurate scheduling for the production team. Monitor delivery issues and

take corrective actions as needed. Occasionally visit customer sites to

present Mando America and to gather any feedback for better improvement for

the company.

2008- 2010 Assistant Manager Southern Home Rentals, Opelika, AL

Manage a portfolio of accounts for Southern Home Rentals. Provide quality

customer service by responding to inbound calls from customers who have

questions and resolving customer complaints concerning merchandise and

billing. Make outbound calls to customers to set up payment arrangements

for delinquent accounts. Receive payments from customers on accounts.

Perform nightly drawer audits and conduct bank deposits.

2007-2008 Shipping Manager, Benedettinni Cabinetry, Rosenberg, TX

Manage the daily activities of shipping functions for Benedettinni

Cabinetry. Implement procedures to improve quality, productivity and

shipping efficiencies. Ensures shipments are delivered in a timely manner.

Maintain relationships with different carriers and consistently resolves

customer issues on much needed basis. Manage, lead, and direct the work of

others.

2000-2007 Shipping Manager, Wellborn Forest Products Inc., Alexander City,

AL

Manage the daily activities of shipping functions for Wellborn Forest

Products. Implement procedures to improve quality, productivity and

shipping efficiencies from assembly to shipping department. Records

shipment data, including weight, charges, and space availability. Reports

damages and discrepancies for the accounting and customer service

departments. Ensures shipments are delivered in a timely manner. Maintain

relationships with different carriers and consistently resolves customer

issues on much needed basis. Manage, lead, and direct the work of others.

1998-2000 Supervisor, Alexander City Landscape Services, Alexander City, AL

Supervised employees in landscaping and irrigation sprinkler systems.

Received two merit raises for outstanding performance.

1994-1997 Department Manager, Wal-Mart Stores, Inc., Alexander City, AL

Responsible for maintaining stock, ordering, and utilizing creative ideas

to increase sales in department as well as for the entire company.

SPECIAL SKILLS AND ABILITIES

Competent with computer software such as, AutoCAD, Microsoft office Word,

Excel, Access, PowerPoint. I am experienced with both Material Requirement

Planning (MRP) and Enterprise Resource Planning (ERP) systems. Have strong

project management skills, along with organizational and excellent

communication skills. Have the ability to positively motivate individuals

and teams to meet and/or exceed project expectations.



Contact this candidate