MADHU NAIR (Senior Technical Manager/Guidewire Architect)

* ***** ******* able2y@r.postjobfree.com Phone: 773-865-

7021

Accomplished Guidewire technical architect and project implementation

manager with almost 14 years of experience as both a consultant and direct

employee. Proficient in full life cycle enterprise software development.

Worked with Guidewire products for more than 8 years (certified on

BillingCenter 7 and ClaimCenter 7). Familiarized with both integration and

configuration of Guidewire products including providing training on them

while working for Guidewire for more than 5 years. Can lead an

implementation of a Guidewire project end to end given the right framework.

Have led a team of more than 25 Guidewire developers.

EXPERIENCE SUMMARY

Currently working as a Senior Guidewire consultant at Auto Owner's

Insurance

Worked as the Senior Application Development Manager at CSAA Insurance in

Phoenix, AZ leading a team of more than 25 people with project delivery on

time and on budget. Played a major role in one of the few successful

customer led Guidewire implementations.

Worked in a Professional Services Role as an Implementation Architect at

Guidewire Software for more than 5.5 yrs. Can lead a ClaimCenter upgrade

end to end in all aspects. More than 7 CC upgrades completed. Helped take 2

clients live.

Familiar with BillingCenter and PolicyCenter products as well

Worked as a Team Lead using the offshore model using agile methodologies.

Led a 7 people team.

Experience in e-commerce, telecom, insurance and Trading/Finance domains

Expert in design & development using Java, n-tier architecture, OO Design &

Development, knowledge of routing frameworks like Apache Camel.

Published numerous articles and white papers for the Guidewire Resource

Portal.

Advanced experience in database querying & related technologies.

Good oral and written communication skills

Excellent troubleshooting and debugging skills

Recommendation Letters available from clients

Certifications

Sun Certified Programmer for the Java 2 Platform Version 1.4.0 Score: 86%

Sun Certified Business Component Developer for EJB 2.0 Score: 97%

Guidewire ClaimCenter 5 Integration and Functional Certified

Guidewire ClaimCenter 6 Technical Certified with 88%

Guidewire BillingCenter 7 Technical Certified with 93%

Selectica Product certified

MANAGEMENT SKILLS

Negotiating third party vendor resource contracts

Project management using agile methodologies and completing projects on

time/budget, meeting facilitation, status reports, resource staffing,

performance appraisals, disciplining resources, multitasking, resolve and

escalate project issues, budgets (7M)

Ensuring quality code gets delivered according to the requirements

Preparing release and deployment plans including resource schedules

TECHNICAL SKILLS

Operating Unix, Windows, Linux all versions

System

Languages Java, C, C++, XML, HTML, JavaScript, COBOL, 80386 assembly

language, Visual Basic 6, ASP

Java Related Servlets, JSP, JNDI, JNI, JavaBeans, JDBC, J2EE using EJB,

Technologies JMS, Apache Struts framework using Tiles, Validation

framework, Junit, Hibernate, Velocity, Spring framework,

Java reflection, JAXP, J2EE patterns, Camel

Other OCI (Oracle Call Interface), Microsoft Visual Source Safe,

Technologies Symantec PCAnywhere, XML, Web Services including UDDI,

WSDL and SOAP, TIBCO, Tellabs 7100, 7190

GUI AWT, JFC/Swing, Applets, Javascript, AJAX, DOJO

javascript, Gscript

Servers Jrun, JBOSS, Weblogic, IIS, Websphere, Apache Tomcat

Products Selectica ACE Suite, E.piphany Studio,

ClaimCenter7.x/6.x/5.x/4.X/3.X, PolicyCenter 7.X,

BillingCenter 7.x

Tools Rational Rose, ClearCase, ClearQuest, Purifier, Quantifier

and PureCoverage, Install Anywhere, Eclipse IDE,

Macromedia Dreamweaver, XDoclet, MagicDraw UML, WinCVS

1.2, Ant, Log4j, Teamtrack, StarTeam, TFS, Subversion,

Hudson, Rally

Databases MS SQL Server, DB2, Oracle, MS Excel, MS Access

WORK EXPERIENCE

Auto - Owners Insurance, Lansing, MI, Feb 2014 till date

Senior Guidewire Architect - Consultant

Providing guidance and developing solutions in many areas of the project

including development and project management processes.

Designed and implemented the CAT (Catastrophe) Vendor Feed integration end

to end with 6 CAT vendors and also prepared relevant documentation to get

approval from all stakeholders as well as for maintenance. This was

developed using Gosu, Java and Camel

Helped drive and implement an integration with IBM's Content Management

solution and FileNet from ClaimCenter using Gosu and Camel

Fixed multiple complex production issues in the Personal Property Line

implementation involving both configuration and integration areas of the

ClaimCenter 7 product

Became proficient in the Camel routing framework used as a part of every

integration

Provided the client insight into possible process improvements in multiple

areas including the development life cycle, project execution, requirements

capture, infrastructure and other areas

CSAA Insurance Group, Glendale, AZ, April 2012 till Feb 2014

Senior Manager - Claims Application Development

Led a team of 25+ developers through the development phase and to a

successful production implementation of ClaimCenter for multiple major

releases and provided support for multiple maintenance releases.

Worked closely with the business to ensure that inception and elaboration

deliverables are on track

Redefined the use of agile to a more agile-iterative approach to ensure the

project completed on time and budget

Technical Responsibilities:

Provide technical expertise and decisions based on expertise for the

Guidewire ClaimCenter product

Ensuring program quality for code, documentation and facilitating knowledge

sharing sessions

Identifying, removing and escalating technical roadblocks

Monitoring technical best practices during implementation and providing

guidance where necessary

Ensuring that complex technical decisions are taken correctly and in line

with the project needs

Management Responsibilities:

Managing multiple teams using agile project management methodology using

Rally through multiple phases including inception, elaboration, execution

and stabilization.

Creating and managing project plans for the project

Identifying transition plans for resources and managing resource needs

through external vendors

Identifying and escalating project issues pro-actively to the PMO

Ensuring IT tasks are in line with business prioritization

Planning for future releases

Working with the leadership on budgets for the project and managing team

budget

Interviewing and recruiting developers for the project team

Setting goals for team members and performing performance appraisals

Guidewire Software, San Mateo, California, Mar2007 till April 2012

Implementation Architect, 5 and half yrs

Part of the professional services team at Guidewire and worked on site for

multiple clients.

Clients included:

NJM Insurance, Trenton, NJ Guidewire Technical Lead/Architect

As Guidewire technical architect for the client upgrade integration team

provided direction for all integrations throughout the upgrade. This

included design discussions and integration estimates.

Performed CC 4.x to CC 6.x 5 day integration update training for

integration team members of the client team

Setup the automated build and deployment using Hudson and Ant

Refactored, implemented and upgraded a number of integrations using Gosu

and Java including MOM (Message Object Model) framework, Policy Search,

Lynx, ISO, ContactCenter vendor/payee, Claim Data Service (CDS), DB

Authentication plugin and webservice using Axis2

Fixed configuration and integration defects and performed troubleshooting

of multiple issues during the stabilization phase of the project.

Achieved on schedule delivery of all integrations assigned

Donegal Insurance, Marietta, PA Guidewire Technical Lead/Architect

Lead the client upgrade integration team from inception through system

testing of the CC 4.x to CC 6.x upgrade project. This included providing

tasks to 4 client team members.

Performed CC 4.x to CC 6.x 5 day integration update training for

integration team members of the client team

Refactored, implemented and upgraded a number of integrations using Gosu

and Java including ISO, Audatex, Metro, Inetsoft 10.1, CC-AB integration,

Real time check updates, CCIRDocumentLinker, Alliance FNOL Import, Puof

Extractor, messaging plugins,wrote Gunit tests.

Created project documents for planning and execution

Resolving multiple configuration, upgrade and integration defects during

development

Setup automated build and deployment using Hudson and Ant

Assisted with and resolved multiple production database upgrade issues

Achieved performance improvements to integrations after upgrading them

Amica Insurance, Lincoln, RI Guidewire Consultant

Performed code reviews and unit testing of integrations including Claim

Service, Legacy, Service Provider, CC - AB, Glass, CC and AB authentication

and ISO

Fixed a lot of issues in rules caused by the use of request variables and

refactored their usage. Also, spent some time cleaning up deprecation in

rules

Helped resolve some database upgrade issues after the customer database was

upgraded from CC 4 to CC 6

Liberty Mutual Personal Markets, NH Guidewire Technical Lead

Member of the application architecture team overseeing the use of

ClaimCenter in the overall application architecture framework

Proposed a number of design improvements and code review changes to all

ClaimCenter code written including PCFs, rules and Gosu classes

Wrote a feature specifications document for WAS 7 and Java 1.6 which

contained the new features in WAS 7 and Java 1.6 highlighting what could be

leveraged by the project

Part of the CC 5.x to CC 6.x upgrade team and provided direction with the

different phases of the upgrade including schedule, sequence of tasks, good

practices. Also worked on upgrading the code

Single handed performed the CC 6.0 to CC 6.0.1 upgrade and at the end of

the upgrade there were no major issues reported.

Admiral Americas, Richmond, VA Guidewire Consultant

Implemented a check printing integration between ClaimCenter 5.x and an

external accounting system (MAS500)

CIGA Insurance, Los Angeles, CA Guidewire Technical Lead/Architect

Refactored, implemented and upgraded a number of integrations from CC 3.0

to CC 5 using Gosu and Java including policy, messaging, deduction and

claim number generator plugins, bill import code, database cleanup for

contacts, date overlap,

Designed and implemented a Java utility to upgrade Document Template

Descriptors used by multiple projects

Fixed a number of integration/configuration related defects during system

testing.

Implemented Guidewire clustering of servers

Sentry Insurance, Stevens Point, WI Guidewire Consultant

. Message Object Model (MOM) performance testing between PolicyCenter

and the Legacy system

. Implemented performance improvements on MOM at Sentry which improved

the response time by more than 30%

Guidewire Solution Center, Chicago, IL Guidewire Consultant

Helped integrate Atlassian Jira with the RightNow product used by customers

to enable issue transparency

Finalized requirements, design and development of the Jira-RN integration

Performed new production releases, bug fixes and created design documents

for the Customer Portal

CNA Insurance, Chicago, IL Guidewire Consultant

Worked on PolicyCenter SP2 phase integration and configuration defects

Sequoia Insurance, Salt Lake City, Utah Guidewire Consultant

Achieved successful integration between ClaimCenter 3 and the Fiserv

financial system in record time for check number generation and check

printing

Helped integrate ClaimCenter with ImageRight to display a document in

ImageRight

Added enhancements to the policy search adapter

NCR Corporation, Raleigh, North Carolina, April 2006 till Mar 2007

Software Engineer, 10 months

Part of the team re-engineering Teradata's CRM 6.0 J2EE web-based

application using open source technologies including Struts, Hibernate and

Spring.

Worked as a Team Lead leading an offshore team to fix defects in the v6

product

Helped design and implement new features using UML

1 Verizon Data Services, Tampa, Florida, Oct 2005 till Apr 2006

Senior Java Consultant, 7 months

Used Java API to work on the TL1 interface for accessing Verizon's TL1

devices including Tellabs 7100. This included writing a TL1 command

processor. Also used Velocity

2 Persistent Systems, San Jose, California, Jan 2005 till Oct 2005

3 Team Lead, 10 mths

A services company focused on full life cycle implementation for multiple

clients.

Clients included:

4 NCR Corporation, Raleigh, North Carolina

Team lead and developer for the middle ware part of the segmentation module

Managed the execution of team tasks using Agile

Created many project related artifacts including mapping documents

including sequence and class diagrams

Actively participated in design discussions, architecture decisions, code

reviews

Responsible for the daily tasks of 7 resources and resolving client issues

5 Triple Point Technology Inc, Connecticut, Dec 2003 to Jan 2005

Senior Software Engineer, 1yr 1 month

Added Enhancements to the PhysOpsXL commodity trading product including

business logic and validations including development of an Obligation

Manager, Quick Scheduler, Physical Position Viewer, Transfer Manager and

Itinerary Manager using EJB and TIBCO real time bus

Developed a persistence framework and data type library for the product

using Java and Hibernate

Added tagging functionality to the PowerXL product and integrated it with

an external ECR system. Part of this was defining XML requests for tagging

Persistent Systems Inc, San Jose, California, June 2002 till Nov 2003

Member of Technical Staff, 1 and half yrs

Clients included:

Covad Communications Inc, San Jose, California, April 2003 to Nov 2003

Developed the User Interface for the VISP registration module used by Covad

for setting up internet services using Struts, Tiles and the Validation

framework

Delivered Responsibilities as a Module Lead for the Account Manager

component of the Covad CBS system including writing the account re-

association code and UI using EJB and Struts, project documentation

In charge of the build process and developed and maintained the Ant build

files

Responsible for integration between the Account Management system, Covad's

SSO (Single Sign on) component and Microsoft Active Directory Services.

Epiphany Inc, San Jose, California, June 2002 to Mar 2003

Performed maintenance and bug fixing of an ETL utility from Epiphany used

to analyze web server log files

Used Epiphany Studio to develop a product issue tracking system. Also added

a product management section to Epiphany's web self service portal using

the Studio

ETL Tool

Created and executed the Test Plan to test the functionality of the Java

part of an ETL tool. Resolved bugs that were exposed during the execution

of the Test Plan

Selectica Inc, San Jose, California, June 2000 till June 2002

Trainee Software Engineer, 2 yrs

Helped port Selectica C APIs to the VAX/VMS OS including writing a C

program to test the porting

Developed a database import utility to support the IPSA (Industrial Product

Selection) application at Selectica

Performed integration and modification of tool written in Visual Basic for

Excel enabling a client m/c to access and modify a database table present

on a server

Helped develop a Web based Computer Aided Process Planning tool using

Selectica Configurator Technology which involved writing a Segregation

algorithm in C over 4000 lines of code long which was used to generate the

part profile of a given engineering drawing

Wrote a C program to use the C APIs provided by the Ace Enterprise Server

to perform certain custom operations during the process plan sheet

generation process.

Received the 4th Place in the annual regional project competition for this

project

ACADEMIC QUALIFICATIONS

Bachelors in Computer Science, Vishwakarma Institute of Technology, Pune,

INDIA, certified equivalent of 4 year United States BS computer science

degree course

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