Noemi Zeledon

**** * ***** **** ****

Houston, TX

713-***-****

able1t@r.postjobfree.com

NOEMI ZELEDON

OBJECTIVE Enhance and compliment the existent human asset of your property, bringing

over six years of experience on the hospitality industry.

SKILLS & Detailed oriented, Bilingual (English/Spanish), fast learner, proficient in

ABILITIES customer service and Microsoft office.

EXPERIENCE GROUP COORDINATOR

•

SHERATON BROOKHALLOW HOTEL

January 2011 - October 2011

Provided customer service support, while making and maintaining

accurate and detailed records of each individual reservation.

FRONT DESK AGENT

•

OMNI HOUSTON HOTEL

February 2007- September 201O

Contributed to the achievement of the highest scores in MEDALLIA

( Application used to measure guest satisfaction and overall stay experience in

the hotel industry), customer service, attention to details and proper application

of hotel SOP were some of the key elements for which I was recognized, also

provided the roll as the internal trainer for new associates to the front office

team.

PT SALES ASSOCIATE

•

VICTORIA'S SECRET AT GALLERIA

NOVEMBER 2007- MAY 2008

As a sales associate I provided quality customer service, satisfied

customer requests, enrolled qualified customer into Victoria's Secret

credit card program. Maintaining at the same time an organized store for

customer and management satisfaction. Maintained and organized

storeroom as well assisted with the Inventory.

FRONT DESK AGENT/ACCOUNTS RECEIVABLE

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SHERATON NORTH HOUSTON HOTEL

MARCH 2003 - FEBRUARY 2007

Started at the entry level as Front desk agent, providing excellent customer

relations, while following internal procedures in order to keep accuracy on

transactions and safety, then promoted to Accounts Receivable agent due to my

proving record in accuracy, friendliness, and overall enthusiasm in the service

industry.

EDUCATION UNIVERSITY OF PHOENIX, HOUSTON, TX.

Bachelors in Science of Business/Management

2010- 2014

Humble High School, Humble Texas

DIPLOMA

1999-2001

REFERENCES Jose Luis Mendez, 713-***-****

Eric Lance, 832-***-****

Claire Speck, 713- 560-6018

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