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Manager Customer Service

Location:
Anderson, IN
Salary:
10.00 hour
Posted:
January 22, 2015

Contact this candidate

Resume:

D. MICKI GOULD

*** ****** *** *** * Anderson, IN 46012

C: 765-***-**** Email: abldww@r.postjobfree.com or abldww@r.postjobfree.com

The top ten reasons why YOU want ME to be your employee:

10). I am a conscientious, reliable, and trustworthy employee.

9). I am a motivated self-starter,

8). While taking college courses in Accounting and Computer information

I held a 3.95 – 4.0 grade average. While obtaining my Bachelors in Business

Administration, I also held a 3.94 grade average.

7). I have strong people and interactive skills, love working directly with the

public, and value working as part of a team.

6). I love to learn and do it quickly. Plus I have an excellent retention for the

knowledge that I obtain.

5). I have been in the work force for 35 years and only 6 sick days (not counting

a 4-week short-term disability for surgery in 2012.)

4). I like to give the service a company likes to see to make their

customer happy.

3). Even though I may not have as much experience or continuing

education as other applicants, I can promise no one will have regrets

that they have chosen me to be their employee.

2). I am not the type of person who just shows up for the paycheck

1). I give my all to a company to ensure its success because in turn I will be

more successful.

Sincerely,

D. Micki Gould

D. MICKI GOULD

305 Ruddle Ave Apt A Anderson, IN 46012

Cell: 765-***-**** Email: abldww@r.postjobfree.com

Objective

To obtain a career with a company that will utilize my experience, and benefit from what I have to offer.

Work Experience

Finance Office Manager

05 July 2011 to 20 November 2014. Sun Loan Company and Tax Services. St Louis, MO. I was the manager in an

office of eight employees. We had a two million dollar ledger and over 2500 accounts. This is the third largest

office in the company of 365 offices. I started with the company as an assistant manager in Festus Missouri

($1Million ledger and 1250 accounts); I received my promotion to the branch manager of the bigger office because

of the low delinquency and high profits that I produced on a regular basis. My duties including but not limited to,

answering the phones to approving loans, collecting delinquent accounts, skip tracing, marketing, and everything in

between. Salary $32,500 yearly plus monthly bonus.

Mobile Home Park Manager

01/2008 – 12/2010 Moore Enterprises, Corp office Irving, Texas. I was located at three (3) locations specifically:

06/10 - 12/2010 Country Squire Estates / Hunning Hills (2 parks one office), High Ridge, MO. 03/09 - 06/10

Raintree Village Toledo, OH. 01/08-03/09 Rolling Meadows O’Fallon, MO (all 300+ lots on site)

I was transferred because of the work I was doing and was needed at another park to bring it back to its potential

My duties as a park manager, consisted of sales, leasing, collections, accounts payable and accounts receivable,

requisitions, purchase orders. My responsibilities include everything involved in managing a mobile home park; I

am very proficient in the Rent manager program, Adobe Omni form program as well as MS word and Excel,

Outlook, and the internet. Salary $1925.00 plus commissions, housing, and fuel per month. .(approximately 25K

yearly. My half of my and my husband’s salary as a management team)

Assistant Manager

10/2007-12/2007 Caseys General Store, Hillsboro, MO

I was an assistant manager of a c-store/gas station we made everything from fresh donuts to fresh pizza. I did daily

recons, scheduling, ordering, & inventory. Absolutely anything & everything involved in running the store

$10.59 per hour plus overtime available.

Administrative Assistant

04/2006- 10/2007 Eby-Brown Wholesale Distribution

I was an Admin Assistant for two key account managers in sales at a wholesale distribution company. We

specialized in C-stores, gas stations, and smoke shops. I used the internet, Requisitions, purchase orders MS

applications i.e. Excel, Word, and Power Point on a daily basis. I generated, updated, and maintained reports.

$11.33 hourly

Manager

1/2005 - 04/2006 Caseys General Store, Mooresville, Indiana, I started in Festus, Mo and moved to IN in Oct 05.

I was a manager of a c-store/gas station we made everything from fresh donuts to fresh pizza. I did daily recons,

scheduling, ordering, & inventory. Absolutely anything & everything involved in running the store

$26,000.00 per yr plus quarterly bonus

4/2004 - 12/2004

I took some time off work to stay at home with my family.

Assistant. Mgr

1/2002 - 3/2004 Dirt Cheap / Smoke Shop, Crystal City, Mo Asst. Mgr. Doing all that is required in running liquor/

cigarette store. Cashiering, stock, inventory, scheduling, bank deposits, daily recons, etc. $9.50 per hr avg 50 hr wk

plus qtr bonus

Customer Service Associate

8/2001 - 12/2001 Henderson Glass, Troy, MI (Owned by: Saf-Ti Glass Wholesale Dist., Troy, Mi)

Set appointments for customers needing auto glass or home glass installed. Working with Insurance companies to

file the claims needed. Inventory, AR /AP $10.00 per hr

Accounts Receivable

7/1999 - 8/2001 Saf-Ti Glass Wholesale Dist., Troy, Mi Data entries, billing customers for supplies delivered

Handling payments and bank deposits. Receiving inventory, data entry. Taking customer orders. Started company as

Delivery driver. $10.00 per hr

Delivery Driver

3/1998 - 6/1999 Shelby Wholesale, Shelby Twp, Mi Delivering groceries, candies, drinks, etc. to small stores and

gas stations. Stocking in warehouse $9.35 per hr

Shipping/Receiving

4/1997 - 3/1998 Adventure Art Glass Wholesale, Sterling Hts, MI Packing, & shipping all stained glass products

$7.15 per hr

Cashier

10/1995 - 4/1997 Burger King, Shelby Twp. MI, Taking customer orders Cooking, working drive thru, cleaning

$6.50 per hr

OWNER

10/1990 - 11/1995 TMDI Cleaning, Beech Grove, IN

Cleaned offices, health clubs, specializing in sanitizing restrooms, saunas, hot tubs, & pools 5yr avg AGI

$45,000.00

CSA to Collector

4/1992 - 10/1995 Mercury Finance Company, Indlps, IN to Southfield MI Verifying loans, Collecting payments,

making collection calls. Skip Tracing. $8.50 per hr

Education

Kaplan University St Louis MO. Bachelors in Business Administration 3.97 GPA

Baker College, Clinton Twp, MI Associate’s degree in Accounting & Computer Information Systems. 3.94 GPA

Military

July 83-July 89

U S Army National Guard Greenfield, IN. Graduated 2nd in class telecommunications.

July 89- July 95

US Army Reserves South Portland, ME Second MOS as Office Clerk

Additional Information:

I have many years of experience of hands on training in many fields, I have had positions where I have had to

oversee any where from one to 45 employees, and have had the responsibility of overseeing up to nine locations at

one time. I have had positions where there are no set hours; I work what is needed to get the job done.

I have been in customer service doing everything from a c-store clerk to owning my own business.

Personal Information:

I do not have a bad word to say about Sun Loan Co, except they do not have an office in Anderson, let alone in

Indiana where my daughter and grandchildren live. My husband has had three strokes since 2010 and will start

receiving his disability in December 2014. We need to be with our family. I stepped down from Sun Loan for

personal reasons. Coupled with the needs of my husband and autistic grandson, I need to be here in Indiana. I may

be over or under qualified for this position, but I am applying because it is a position that I know I can and want to

do.

References

Professional

Kelly Hardin Supervisor at Sun Loan 210-***-****

Lori Dejessa Supervisor at Sun Loan 210-***-****

Chelsea Brewer Former co-worker 314-***-****

Amanda Kearney Former co-worker 314-***-****

Personal

Rhonda Lawley, Sister in law, Eby-Brown 317-***-****

Margarito SanJuan, EX-Son in law, Rodenbush Excavating 765-***-****

Diane Currens, Friend, Nordyne, 314-***-****

Natasha Lang, Friend, Self-employed home cleaning business, 618-***-****



Contact this candidate