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Human Resources Customer Service

Location:
Deerfield Beach, FL, 33442
Posted:
January 22, 2015

Contact this candidate

Resume:

Stephanie Saavedra, MSHRM

**** ** **** *******

Deerfield Beach, FL 33442

Tel: 954-***-****

abldrw@r.postjobfree.com

EXPERIENCE

Human Resources Manager

August 2014-Present

Vast Tech Support, LLC Delray Beach, Florida

• Employee relations for a 300+ employee technology call center-based organization

• Ensure I-9 and file compliance

• Benefits Administration & working with insurance carriers

• Unemployment claims

• Tracking FMLA and LOAs

• Performance reviews/appraisals/evaluations

• Recruitment/onboarding, new hire orientations

• Reference checks/employment verifications

• Background checks

• EEOC compliance

• Terminations and exit interviews

• Process termination paperwork and COBRA notifications

• Partner with senior management on coaching, counseling and discipline matters and serve as a

mentor on progressive discipline

• Advise management on sensitive matters e.g. sexual harassment, EEO laws

Human Resources Generalist

April 2013-August 2014

Roig Lawyers Deerfield Beach, Florida

• Hired as firm’s HR Assistant then promoted to HR Generalist after (1) one year

• Report to the Chief HR Officer, first point-of-contact, for all HR matters, for a multiple location

(7) office law firm with 110+ attorneys and 300+ overall employees

• Employee recognition/engagement events e.g. Halloween, Holiday luncheons

• I-9 Audits/Verifications and maintaining books current

• Insurance carrier billing

• Created a procedural manual for HR dept. to follow upon voluntary separation

• Benefits administration for all offices and employees, including medical/health, dental, vision,

and life insurance, including coordination of open enrollment and qualifying work or life-

changing events

• Coordinate employee engagement/recognition events on a monthly basis

• Track FMLA/LOA and respond to all employee inquiries, providing superior customer service to

all personnel in a timely manner

• New hire paperwork

• Performance management and evaluation process

• Work with insurance carriers and vendors, assisting employees with enrollment process

• Assist with the recruitment and talent acquisition process

• Onboarding of both staff and attorneys, including pre-hire reference checks, background checks,

new-hire paperwork and scheduling of probationary and year performance appraisals

• New hire orientation for staff and attorneys, including communication of policies and procedures

(group and individual) and explanation of employee benefits

• Confidentiality of attorney and staff salaries, responsible for Paid-Time-Off approval, time

management software and employee recordkeeping, supporting payroll

• Unemployment claims

Medical Device Account Manager Sept

2011-July 2012

Alere, Inc. Coral Springs,

Florida

• Sell diabetic supplies to eligible patients for authorized Medical provider

• Pre-qualify patients by making the appropriate inquires e.g. physician care provider, etc.

Pharmaceutical Account Manager February

2010-January 2011

AmerisourceBergen Drug

Sunrise, Florida

• Sold pharmaceuticals to nationwide pharmacies

• Created 35 new accounts by cold-calling

Administrative Assistant to Director of Operations/Inside Sales June

2006-April 2008

Intercontinental Warranty Services, Inc.

Boca Raton, Florida

• Sold extended vehicle warranties to credit union members from prestigious credit unions such as

IBM Employees’ Federal Credit Union, American Airlines FCU, and Vystar CU

• More than doubled base compensation, reaching monthly goal by mid-month

• Top salesperson in department on a consistent basis

• Made/took 100+ calls per day, along with multi-tasking administrative duties

SKILLS:

• Microsoft Office Suite - Excel, Outlook, PowerPoint, Word

• iGoldmine

• ADP

• Attendance-on-Demand (AOD)

• Paychex

• SAP

EDUCATION:

Strayer University

Masters of Science (M.S.)-Human Resources Management April

2012-March 2014

Kaplan University

Bachelors of Science-Human Resources Management, Cum Laude

February 2012

LANGUAGES: English (native proficiency) & Spanish (fluent university-level)



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