JBAdams,Jr

James B. Adams, Jr.

**** ***** **., *****, ** 20721

301-***-**** (Home)

301-***-**** (Cell)

ablcz3@r.postjobfree.com

QUALIFICATIONS:

Over 30 years of experience in the Information Technologies field. The positions held varied

from Desktop Support to IT Department Management, in the private sector and as a government

contractor. Several years Network Administration experience. Two years of Quality Assurance

experience. Six years of Software Configuration Management and Media Re-Production

experience.

WORK EXPERIENCE:

ManTech Information Systems & Technology, Springfield, VA

Lead Software Configuration Management Specialist (U.S. Department of State – Global

IT Modernization Program)

September 2008 – August 2014

Purpose was to ensure the production and distribution of all media (COTS and program

designed) met the guidelines and standards defined to serve the Global Information Technology

Modernization (GITM) program. The media produced was used to configure hardware refreshes

for US Embassies and Consulates around the world.

• Administered server-based media reproduction systems and hardware

• Performed quality assurance checks and media validation of all production runs

• Maintained software library and SQL based Software Configuration Management

Database

• Administered in-house Windows based LAN for the SWCM Network

• Used SharePoint as a tool to reflect SWCM metrics

• Was responsible for defining and maintaining department policy

• Was responsible for acquiring current Symantec Endpoint Protection virus definitions

for department workstations and servers

• Monitored daily network backups (FilesX)

• Used Active Directory for user account and group policy administration

• Routine reporting to the FTE (client) and Department Team Leads

Hardware QA Engineer (U.S. Department of State – Global IT Modernization Program)

August 2006 – September 2008

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Responsibility was to be the gatekeeper between the GITM Operations Teams, ensuring that Post

specific equipment and hardware configurations met the GITM Program defined specifications at

the time received from the vendor and after in-house configuration, prior to deployment. The

hardware was used to for refresh installations for US Embassies and Consulates around the

world.

• Performed physical inspection and testing of equipment as it was received from the

vendor; a second inspection was performed after equipment was integrated for

deployment

• Coordinated workflow with associate teams ensuring the validity of purchase orders,

build of materials (BOMs) and post deployment assignments

• Maintained Reports (via SharePoint) and SQL databases used to monitor inventory and

track post specific equipment between integration and deployment to destinations

Access Systems, Inc.\EDS - US Marine Corp. System Command (MARCORSYSCOM,

Quantico, VA)

Information Systems Coordinator/Assistant Customer Technical Representative

(ISC/ACTR)

March 2005 – August 2006

Acted as the first line of access for the resolution of customer IT issues, concerns, problems,

orders, requirements, guidance and oversight of the Navy Marine Corps Intranet (NMCI)

environment.

• Performed proactive customer service for end user personnel (military, and civilian

contractors)

• Provided guidance on acquiring IT assets in the NMCI environment

• Provided assistance to the Office of the CIO staff in their efforts to ensure conformance to

NMCI SLAs

• Acted as liaison and interpreter between command staff, NMCI and the CIO; Provided

comprehensive customer satisfaction by ensuring that the Command Staff have the IT

tools available to perform assigned duties without interruption

• Was the focal point to Command members on complex NMCI requirements of the CIO,

and responsible for identifying, ordering, updating and tracking NMCI seat order

information for assigned command staff

• Performed asset tracking and verification for assigned deployed systems

• Maintained databases to track information, as well as IT issues and pending help desk

tickets

• Installed, analyzed and maintained products/equipment including PCs, laptops/docking

stations, printers, networked multi-function copiers (Xerox) and Blackberries

• Identified, analyzed and repaired product failures, placed orders for parts or software as

needed

• Acted as the primary interface between end users, MCSC and NMCI support

organizations, ensuring quality assurance and performance of IT hardware and software

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• Implemented policies and procedures re how problems are identified, received,

documented, distributed and corrected

• Used Active Directory for user account and group policy administration

• Evaluated new information systems products or services and suggested changes to

existing products or services to better aide the end user; Reported to an Operations Team

lead

• Acted as IT Project Manager and consultant for department move to new site for sub-

division of Systems Command

Systems Administrator (Exchange 5.5)

June 2004 – March 2005

Maintained and supported four (4) MS Exchange Servers, three (3) file and print share servers

and one (1) Norton Anti-Virus server under the US Marine Corp. Systems Command

• Used MS Exchange Administrator, Server Manager, User Manager and various other

networking tools and utilities

• Worked as the network liaison between the EDS project management and support teams,

and the Office of the CIO (OCIO) Network and Development Group

• Worked on the NMCI Legacy Exchange Migration Project as an Exchange Administer

migrating SYSCOM legacy mail accounts, network share drives, and coordinated with

the NMCI Conversion Project Team

IT Support Technician

November 2003 – June 2004

Provided first and second tier support to the user community (military and civilian) of the US

Marine Corp. Systems Command

• Provided end-user hardware support resolving workstation, printer, cabling, and

Blackberry issues

• Assisted end-user desktop support resolving MS Office, BlackBerry Enterprise System

(BES), and numerous Systems Command proprietary application issues

• Used Active Directory for user account and group policy administration

GreenSpring Village – Erickson Retirement Communities, Springfield, VA

IT Site Manager

September 1998 – June 2003

Was the technical support liaison for the operational and residential segments of the GreenSpring

Community, representing the Erickson Corporate Operations Office (Catonsville, MD)

• Worked as IT Project Manager with the Erickson Development Group re all IT

requirements for new buildings as the campus evolved over four years; requirements

included moves, adds & changes (MACs)

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• Installed Resident Computer Lab for campus residents (twelve networked workstations,

two laser printers, with internet access)

• Acted as technical support and network administrator for the operational segment of the

community, resolving issues that required on-site assistance

• Administered daily backups

• Pushed workstation OS revisions, updated virus definitions and application updates

• Administered Windows NT based LAN/WAN

• Maintained relationships with voice/data wiring and PBX contractors

• Developed and administered the community's IT Department's annual budget of $400,000

• Was a member of the Communities Executive Team, working to provide resources and

new technologies as per requests

• Conducted end-user training and brown-bag lunches for operational and residential

segments of the community

Covington, Burling, et al, Washington, DC

Network/Desktop Technician, Network Administrator

November 1996 – May 1998

• Provided desktop support for approximately 900 users (200 on-site and 700 globally)

• Performed hardware maintenance for desktop PC's, notebooks, network communications,

fax, backup and file servers, printers, scanners, tape drives and peripherals

• Performed daily backup routines

Zuckerman, Spaeder, et al, Washington, DC

Network Administrator/Manager

December 1984 – January 1996

• Provided LAN administration, desktop and hardware support to 150+ users

• Upgraded the firm's network infrastructure over the duration of my tenure, upgrading OS

versions (Novell 4 to Windows NT), server and workstation upgrades, moves, adds and

changes (MACs)

• Performed daily backup routines

• Worked closely with the Senior and Managing Partners of the firm to ensure objectives

were defined and met

EDUCATION:

Computer Science/Business Management May, 1983

Montgomery College, Rockville, MD

Broadcast Communications December, 1981

University of Dayton, Ohio

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SECURITY CLEARANCE:

SSBI (Top Secret) July, 2012

NACLC (Secret) October, 2004

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