J. M I S H A Y E K I N G

**** **** ******* ****, *** Vegas, NV 89113 • C: 702-***-**** • Email: ablcgd@r.postjobfree.com

CUSTOMER SERVICE PROJECT MANAGEMENT PROFESSIONAL

Entertainment Programming • Talent Operations • Venue Management • Sales Training • Project /Program Management • Marketing • Event Logistics • Virtual Program Management

Talent Operations, Entertainment Programming, Team Building & Marketing are my Passions!Simply stated, I excel at taking on new projects and delivering exceptional results that are on time, on target, and within budget. Rapport building and delegated organization come easy as well as the following expertise:

Venue Management Talent Contracting & Booking Incentive planning

Financial Management Press, Sponsor, & Meet & Greets Sales Training

Internet Marketing Continuous Improvement Plans Public Relations

Communication Plans Headliner & Research Venue Analysis Project Management

Venue Site Surveys Branding & Sponsor Presentations Network Outreach

Social Media Strategies Artist Hospitality/Green Room Mgmt. Budgeting/Settlements

EDUCATION:

Advanced Internet Marketing, Graduate Certification, Full Sail University: 2011 – 2012

*Concentration in SEO, Mobile Marketing, & Affiliate Marketing

Entertainment Business, Masters of Science, Full Sail University: 2009 – 2010

*Concentration in Product & Artist Management

University of Phoenix, Bachelors of Science – 2003 – 2006

*Concentration in Business Administration & Marketing

Mac / PC / Microsoft / Visio / Adobe software & Connect proficient

A forward thinking professional with an extensive record in entertainment industry experience with success in gaming, concerts, sporting, special events, sponsorship procurement, hospitality, sales, and project management. Multi-dimensional thinker that readily masters new challenges, resolves conflicts, and consistently exceeds objectives by thorough analysis and constant review of goals.

Management - Solid background in planning and executing strategic plans. Hands-on executive with highly developed negotiation skills and experience in cultivating strong relationships and strategic partnerships. Solid budget administration and personnel management.

• Entertainment – Proven ability to recognize and capitalize on current music and entertainment trends and assume responsibility for a broad knowledge of related disciplines, including bookings, event logistics, sponsor negotiations, traditional and non-traditional marketing, promotions, strategic

partnerships, personnel succession, annual budgets and more.

• Management Interaction - Strong team player with extensive experience in developing relationships to help company reach beyond fiscal expectations. Innovative outside of the box thinker.

• Communication - Experienced communicator with well-developed presentation and negotiation skills. Passionate about developing relationships with colleagues, vendors, staff at all levels. Extensive experience drafting communication plans & presentation. Marketing is a passion.

WORK EXPERIENCE

Regional Program Manager: Entertainment Affiliate Campaigns

SITEL Corporation Dec 2008 – May 2014

Facilitated development of Smart Analytics Tool with Operational Reporting Analysts to streamline data analysis; resulting in improved productivity and staff reporting with a $75,000 annual benefit. Successfully managed customer service & sales initiatives improving CSAT experience by 40%. Directed

sales training, performance reviews, succession planning & project management . Consistently recognized as a leading manager in driving staff to top percentile performance. Regional manager for a virtual division. Built social and new media program. Above all, successfully mastered the art of building teams by leveraging strengths and turning performance opportunities into strong work units.

Entertainment Booking & Marketing Manager: Entertainment Campaigns

Kingmi Enterprises, LLC. Feb 2007 – Dec 2008

Responsible for overseeing of event marketing, logistic operations, advertising, brand identity,event and entertainment planning. Served as a Member of Planning Oversight Committee to oversee theatrical event décor, stage management, & vendor management. Strategic Public Relations & Media planning. Liaison for strategic partnerships and agencies of record; exploiting ancillary marketing and promotional opportunities for event and entertainment. Drafted creative and facilitated staff supervision. Directed Program oversight of financial settlements and budget allocations. Facilitated all facets of event consignment, operations, and vendor management. Also contracted to work as regional liaison for New York production company on international Award Show. Coordinated regional vendors, supported promotional efforts, and sponsor activation teams. Drafted creative and facilitated staff supervision.

Senior Talent Manager: Roman Plaza, Colisseum, Event Center, & Property Lounges

Caesars Palace Resort & Casino, Las Vegas, NV Feb 2007 – Dec 2008

Successfully managed property-wide lounge bookings, calendar and budgets. Facilitated and managed the Colosseum Green Room and hospitality retrofit, reducing the Capital Expenditure budget by $42,000 through sponsorships. Improved artist accommodations, load-in logistics, and headliner satisfaction. Acquired $120,000 in sponsorship to off-set hospitality costs for HBO Comedy Festival within three (3) days of the event. Produced and collaborated on a Coliseum Venue EPK for Headliner hospitality requirements. Successfully managed model, ring girl, and wedding bookings with an annual spend range of $2M. Successfully collaborated with marketing, advertising, and PAR staff to produce successful special events, seating manifests, PR

shoots, and guest events.

Audience Coordinator / Page

Paramount Pictures, Hollywood, CA 1992 – 1996

• Audience Coordination & VIP Tours

• VIP Talent Coordination & Seating Manifests

• Film Score Studio Detail and Studio Oscar Kit Preps

• Television & Film Production

Jodi-Mishaye King, Las Vegas, NV

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