Customer Service Sales
Resume:
Katie Jensen Customer Service & Support Specialist
**** * ******** **** ******** a valued track record of customer
service and satisfaction within fast paced and
Apt 4. every changing environments such as...
Sioux Falls, SD Call Centers ( Direct Retail
57106 Key Skills
Cell: 605-***-****
ablc6x@r.postjobfree.com
Career Snapshot
Over three years of
customer service
Expert in customer
care/communications,
problem solving,
relationship
building and user
training and
support.
Professional
Communications,
Security Management,
Ethics, Information
Literacy classes
Certificates in
Homeland Security;
Domestic Violence
Intervention, and
Corrections
Technician
Computer Skills
Word, Excel,
PowerPoint, basic
software IT,
Toggling multiple
systems
simultaneously, 90
wpm
References
Scott Winter- Co
worker
Tracy Fodness- SME
Deb Schmid- Co
worker
Chris Fossbinder-
Trainer
Computer savvy Call Center
Typing speed of 90 wpm Operations
Up-Selling/Sales Support Leadership Skills
Customer Order Complaint Handling
Fulfillment Training abilities
Professional Experience
QWEST. - Sioux Customer Support and Sales,
Falls, SD 2009 to 2010
Younkers. - SF, SD Sales and Service
Associate, 2008 to 2009
SAM'S CLUB. - Sales and Service
SF,SD Associate, 2007
Mitographers. - Bindery Worker, 2006 to
SF, SD 2007
jcPENNEYS. - SF, Sales and Service
SD Associate, 2005 to 2006
Performance Review Excerpts
Abundant customer accommodations for
exceptional customer satisfaction. A real
asset to Qwest Communications as a company."
Always exceeding sale and retention
expectations
"Very passionate about her customers Roman
Hernandez - Coach at Qwest Communications
Education
Colorado Technical University - Sioux Falls,
SD
Bachelors of Science (BA) Criminal Justice and
Human Services, Current
Colorado Technical University - Sioux Falls,
SD
Associate of Science (AS) Criminal Justice,
May 2010
Received three certificates: Homeland
Security, Domestic Violence Interventions and
Corrections Technician
Professional Recap
During my employment at Qwest, Younkers, Sam's
Club, and JcPenney's I acquired an extensive
awareness of the importance of customer
service within any type of company.
Essentially, this importance led to steadily
increasing my social and communication skills.
Along with perfecting my customer service
abilities, I also eagerly took on numerous
other tasks and experience gaining projects. I
knew with my first position at JcPenney's that
I was destined to be more than an associate. I
was almost always volunteering for new tasks,
such as merchandising, recovery, and training.
I found that my ability to project my customer
service abilities and knowledge on new hire's
was exceptional. I am eager to be consistently
learning and sharing my knowledge with others.
At Younkers, I was moved around to different
departments during the Holiday season, but
eventually volunteered for the Junior's
department, which was a very difficult
department and had a high turnover rate. More
than 80% of the time, I was running this
department solely while performing all
necessary duties. While working with Qwest
Communications, I took on new team projects
daily. Because of our strict sale's goals and
my coach's inability to be providing constant
feedback and motivation, I endure these tasks
myself. While still performing to my expected
level, I would create power points, posters,
charts, graphs, tables and other visuals to
provide the team with our necessary
statistics. I would also provide motivational
and insightful information to assist my team
in reaching its expected potential. My desk
with seated right next to the training area,
which kept me very busy as well. I would
always find myself assisting the new hire's.
In any position I am working, I am always
keeping myself busy and on track with my
performance expectations. I am constantly
learning new traits and abilities, and sharing
my knowledge with those around me.
Contact this candidate