Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Baton Rouge, LA, 70819
Posted:
September 08, 2010

Contact this candidate

Resume:

Pernell A. Jones

**** ******* *** • San Antonio, Texas • 210-***-**** • ablc1y@r.postjobfree.com

Objective:

Obtain a position as Kitchen Manager where I will create integrated strategies to develop and

expand existing customer sales, leading to customer and client satisfaction.

Summary Profile:

Background and encompasses extensive professional experience in Food Service Management

• Season Veteran in the following key positions of responsibility; Chef Supervisor, Chef, Deli

Chef Manager, School Food Service Manager.

• Dedicated manager with a strong work ethic and ability to build long lasting client

relationship communicating effectively with customers’ vendors, and staff.

• Able to motivate employees to perform to their maximum potential.

Experience:

Aramark Correction Service San Antonio, Texas

Chef Supervisor (2009- Present)

• Directed cooking, wrapping and packing of fresh food prepared, sort and distribute

foods throughout correctional facility.

• Oversaw employees engaged in serving food and in maintaining the cleanliness of

food service areas and equipment.

• Conferred with food preparation and other personnel to plan menus and related

activities that will overall increase productive and sales.

Army Residence Community San Antonio, Texas

Chef (2008 - 2010)

• Managed a team of five cooks and three cook helpers, distributing delicious foods

throughout the residence community.

• Supervised, coordinated, and participated in activities of cooks and other workers

engaged in preparing production for the breakfast, lunch and dinner.

• Trained performance evaluations, disciplinary reviews and promotion incentives.

• Ensured that high standard of cleanliness was maintained throughout the kitchen work

place and customer service area.

USAA EUREST San Antonio, Texas

Deli Chef Manager (2005 - 2008)

• Contracted prospective wholesale customers, vending machine operators, institutional

personnel, and kept up with food trends to promote sale of prepared specialty food items.

• Increased sales by 12% between 2007 and 2008, and reduced the number of

employees from 15 to 9, saving over $19,000 per month in labor costs.

• Started a promotion in the Deli Department called “Health Eating for Daily Living”

which was proven to be a success, during lunch hours.

SOUTHSIDE ISD San Antonio, Texas

School Food Service Manager (2002 - 2005)

• Reviewed financial transactions and monitored budget to ensure efficient operation,

and ensured expenditures within budget limitations.

• Observed workers in preparing, portioning and garnishing foods to ensure that

standards were met.

• Adhered to all sanitary and food safety regulations.

Accomplishment:

Entrepreneur Sprit (Taste of Soul Cafe) in 2009 successfully open up a small café in which I

currently manage, providing a Louisiana taste to the Southwest. American Soul Cooking with a

Cajun Twist best describes my style of foods.

Deli Chef Manager (USAA EUREST) Increased sales by 12% between 2007 and 2008; also 2007

and 2008, reduced the number of employees from 15 to 9, saving over $19,000 per month in labor

costs.

Promoted “Health Eating for Daily Living” as a Deli Chef Manager at USAA.

Education:

Logistics Management (Continuing Education)

Palo Alto College of San Antonio, Texas (2006)

Diploma in Food Management, Region 20

Texas Department of Agriculture, San Antonio, Texas (2004)

Associates Degree- Hotel & Restaurant Management

Phillips College of New Orleans, Louisiana (1989)

Can provide reference from Experience Professional in the Food Service Industry;



Contact this candidate