ablbll@r.postjobfree.com

760-***-**** cell

Amy Bergman

Objective Seeking a position in the High Dessert, in which my experience and

skills can be utilized. I am a full service assistant with knowledge

of PC hardware & software, MAC, QuickBooks; I can create a website,

I'm fluent in multi-tasking, social media and event planning; I can

even cook; I am local and have my own reliable transportation,

professional appearance and demeanor and a WILL-DO attitude.

Work Jan 2009-Present- AAA Commercial Cleaning, Hesperia CA

experience Contract assignments as needed: Includes PC purchase & set up,

QuickBooks installation and setup, on call help with QB and computer

technical support issues. Set up website for company. Research large

purchases and assist with community chamber events

April 2005-April 2008 Charter Communications, Victorville, CA

Executive Assistant, Media Sales Assistant

Exec. Asst- Supported the Operations/General Mgr for 5 locations.

Created daily reports used for tracking technician performance,

scheduled staff meetings, coordinated travel for executive staff,

arranged and executed major events for 5 locations (joint and

individual projects), oversaw executive staff visits from corporate,

interacted daily with senior level staff, completed an audit of

inventory on site (office supplies) and researched and executed a plan

to reduce office supply waste, reorganized supply room, instituted a

recycling program in partnership with the city and a local non-profit,

assist with HR, Payroll, and Accounting Departments duties after

layoffs eliminated on site staff.

Sales- Exec. Asst in Media Dept -supporting 12 staff in 2 locations.

In addition to duties listed above, I kept the office running

smoothly when Sales Director was out on medical leave for 12 weeks.

Created the assistant request tracking system and instituted the

program across multiple sites. Trained all new hires on office

procedures. Assisted HR dept with all background screening,

interviews, drug testing and other on site and in person tasks when HR

was not on site. Actress in apx. 20 local TV commercial spots. Fixed

problematic office equipment and PICNIC computer issues

June 2004-April 2005 Sigma Associates International, San

Jose CA

Technical Support Manager

Responsible for all technical support decisions, staff, hardware,

software and bookkeeping. Purchased all office laptop and desktop

PC's. Update website and manage emails and postal correspondence

November 2001-May 2004 Icon Software Corporation Atlanta,

GA

Technical Support & QA-Level 2 supervisor

Supervised five employees daily. Scheduled all site visits, installs

and program updates for customers. Provided via phone, email and

on-site visits. Connected remotely to customers via Virtual Private

Networking (VPN), Symantec PC Anywhere, Terminal services client, and

Windows XP remote assistance and remote desktop. Converted customers

data from dos format (16 bit) to windows format (32 bit) program. Ran

SQL queries on database for reporting and data manipulation. Upgraded

customer PC's from Windows 9x to Windows XP. Troubleshoot hardware and

software support issues efficiently. Installed and trained users on

proprietary software. Designed and implemented customer escalation

procedures. Responsible for tech support department product ordering

including product recommendation, price comparison and arranging

delivery for in house or drop ship to customer. Set up and support NT

server, including OS install, configuration and user account set up,

some Active Directory set up and support. Authored two program

manuals\user guides. Designed company corporate website.

August 2001-October 2001 Convergent Media Systems Atlanta, GA

Technical Support--Temporary assignment

Provided support to customers via phone and email for satellite

television systems

February 2001-April 2001 Omnishift Technologies San

Jose, CA

Technical Support Engineer/Quality Assurance Testing

NOTE: This company is no longer in business.

Trained internal employees on customer support software and department

procedures. Authored both internal and external customer support

documentation (manuals, user's guides, and web help). .Designed and

implemented Technical Support self service website for external

customers and an internal site for sales employees. Worked with Sales

team to create internal help site and contact/escalation procedures.

Tested\installed proprietary software on Windows 2000 servers and

Windows 2000 professional workstations. Installed Windows 2000 server

and 2000 pro operating systems on PC as well as installed MS SQL 6.0

and 7.0. QA work.

August 2000-February 2001 Telleo Inc San

Jose, CA

Technical Support Engineer

NOTE: This company is no longer in business.

Responsible for day to day operations of Technical Support

June 1999-August 2000 BMC Software, Inc. San Jose, CA

Technical Response Representative

Provided phone, email and website support on mainframe storage

management software. Input customer account information into the call

tracking\accounting systems. Identify customer problems or questions.

Utilize the on-line resolution database to obtain information for

customers. Contact the customer when a resolution to their case has

been found. Escalate the case to the appropriate technician when

unable to find a resolution. Make daily callbacks to customers on open

cases. Electronically "log in" documentation into the customers' open

cases. Resolve customer and employee satisfaction issues.

Education San Jose City College

Attended courses for two years with a major in Business Administration

and a minor in Computer Information Systems.

Work

Experience

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