Kevin McNichol

Customer Service Professional

SKILLS and OBJECTIVE:

I am looking for a customer service position with a company committed to

enabling employees and customers to achieve their individual personal and

professional goals.

The bulk of my career has been in finance where I acquired excellent

customer service skills which are transferable to other industries. I have

learned to be patient and listen to understand the real issues of the

customer. For part of my career I presented customer service training

programs. Other skills include problem recognition and resolution, time

management and follow up, and the ability to work independently to attain

team goals.

I am Microsoft Office and internet proficient.

EXPERIENCE:

Lehman Brothers, Senior Bond Trader

I responded to inquiries from customers, sales, and traders from other

companies. Quick and accurate decisions were critical as markets change

quickly. My management and leadership role helped develop Lehman into a

top Wall Street company.

Improved Performance Group, Training Program Developer

Researched and presented customer service relationship building training

programs enabling them work more effectively with colleagues and customers.

Clients included Dell Computer, Computer Associates and Iron Mountain

Document Services.

America's Mortgage Broker, Reverse Mortgage Manager

Helped make the company become a leading lender in Florida; hired and

trained associates, established relationships with referral partners and

presented seminars and processed loans from start to finish.

Wells Fargo Home Mortgage, Reverse Mortgage Specialist

Educated Wachovia Bank branch managers, bankers, and their customers on the

potential benefits of the reverse mortgage and helped grow the bank's

customer base by increasing product penetration and referring new

customers.

Amerilife, Insurance Representative

Freedom Retirement Trust, Reverse Mortgage Consultant

1st Mariner Bank, Reverse Mortgage Consultant

EDUCATION and TRAINING:

BA in Economics, New York University

State of Florida Health, Life, and Variable Annuity Agent (inactive)

State of Florida Licensed Mortgage Broker

Customer Focused Sales and Service Training

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