J ana M iller

**** ** **** **. ● A nkeny, IA ****1 ● 712-***-**** ● ablajm@r.postjobfree.com

Objective

To obtain an office position where I may apply my past knowledge and technical skills, in addition

learn new skills to become an integral member the team, department, and company.

P rofile

Motivated, personable business professional with varied background and 20-plus years of

office/clerical experience. Talent for quickly mastering technology. Diplomatic and tactful with

p rofessionals and non-professionals at all levels. Accustomed to handling confidential records.

F lexible and versatile with a “can do” attitude. Team member. Believe in superior customer service.

Skills Summa ry

●Data Ent ry ●Customer Service ●Cash Handling ●Scheduling ●Report Preparation ● Accounts

Receivables, ●Accounts Payables ● Bank Deposit Preparation ●Human Resources ● Computer Savvy

●10-key ●Telemarketing ●Front Office Operations ●General Office Skills ●Writ ten Correspondence

●Problem Solving ●Receptionist ●Filing

P rofessional Experience

I NSURANCE/BILL ING COORDINATOR Delaware Family Medicine, Ankeny, IA (10/06-

10/07)

Coded all daily medical charges

Data entry

Submit ted insurance claims electronically and paper

Received all monies

Prepared bank deposits

Posted payments

Corresponded with insurance companies and patients via telephone and/or writ ten

Resolved claim disputes

Report preparation

J ana M iller

3203 SE 23rd St. ● A nkeny, IA 50021 ● 712-***-**** ● ablajm@r.postjobfree.com

OFFICE MANAGER Sioux City Physical Therapy, Sioux City, IA (6/03-1/06)

Managed office staff of 4-5

Coded all medical records and charges

Data entry

Prepared patient billing

Submit ted insurance claims electronically and paper

Prepared bank deposit and deposited

Posted payments

Managed Accounts Receivables – Received all monies

Managed Accounts Payables using Peachtree Software

Human Resources

Developed, maintained and enforced guidelines, policies, and procedures

Ordered all office and clinic supplies

Report preparation

Corresponded with insurance companies and patients via telephone and/or writ ten

Scheduling

Medical t ranscription when needed

PATIENT SERVICE REP Integra Health Care, Cedar Rapids, IA (8/97-10/98)

Front desk operations

Customer Service, greeted patients

Operated switchboard

Data entry

Scheduling

Collected payments and posted

J ana M iller

3203 SE 23rd St. ● A nkeny, IA 50021 ● 712-***-**** ● ablajm@r.postjobfree.com

Coded medical charges

Filing

P rofessional Experience Continued

STATISTICAL ADMIN ISTRATOR MCI Consumer Markets, Iowa City, IA (2/94-9/94)

Analyzed data for reporting

Report preparation

Developed applications using MS Access on request

Assisted with budget t racking using Quicken Software

PROGRAMMER/ANALYST MCI Consumer Markets, Sgt. Bluff, IA (10/91-2/94)

Designed an Executive Information System for the executive staff

Analyzed Human Resources, Financial, and Production data for reporting

Assisted manager with software decisions

HUMAN RESOURCES REPORTING ANALYST MCI Consumer Markets, Sgt. Bluff, IA (9/89-

10/91)

Lead to data entry personnel

Trained new users on HR system

Maintained system security

Liaison between HRIS, payroll, and M IS

Assisted payroll and employees with issues regarding paychecks

Developed and maintained HRIS guidelines and procedures

Report preparation

Developed HR reports

Data entry

J ana M iller

3203 SE 23rd St. ● A nkeny, IA 50021 ● 712-***-**** ● ablajm@r.postjobfree.com

Filing

Additional Employment

Independent Sales Rep (6/00-6/03)

Temporary Clerical (10/94-8/96)

Telemarketing/Customer Service (9/88-9/89)

Education

NORTHWEST IOWA COMMUNITY COLLEGE – Sheldon, IA Health Information Technology

(9/02-12/02)

K IRKWOOD COMMUNITY COLLEGE – Cedar Rapids, IA Health Information Management

(9/95-12/97)

BRIAR CLIFF COLLEGE – Sioux City, IA Human Resource Management (12/91-5/93)

NORTH H IGH SCHOOL – Sioux City, IA Diploma (5/84)

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