GLORIA PALMER-MILLS

***-** ***** ******, ** Albans Mobile: 347-

***-****

Queens, NY 11412 E-mail:

ablade@r.postjobfree.com

Objective

Seeking a customer oriented position within an industry where I can utilize

my telecommunications skills and experience.

Experience

09/13-11/2013 Macys Herald Square New York, NY

Human Resources Assistant

Work Closely with the Director of Human Resources in Reconciliation

Scheduling and Rescheduling of New Hire Associates.

Entering employees' information in PeopleSoft.

Facilitating and Scheduling New Hire Training Sessions.

Responsible for communicating the results of Background checks.

Manage Taleo for Active Applicants.

01/10 - present Mt. Sinai Queens Hospital Astoria, NY

Medical Receptionist-Volunteer

Prepared charts for Pre-Op testing

Faxed Pre-Op required documents to Primary Care Physician to receive

medical clearance

Contacted Physician offices to get required documents for patients who are

scheduled for surgery

Called patients to confirm appointments and patients demographics

12/98 - 09/04 Renaissance Jamaica Grande Resort Ocho Rios, Jamaica,

W.I.

Supervisor

Represented Department manager at weekly Revenue meetings with other

executives

Monitored occupancy rates and employee schedules in accordance with hotels

Labor and Management Systems

Ordered lines for large convention groups and ensured all equipment

functions to the specification of the group manager

Scheduled approximately 1,000 telephone audits to ensure proper function

Prepared and conducted recruitment exercise, training for new employees

Operated PBX multiline switchboard

Performed exceptional customer service to all team members and clients

09/95 - 12/98 Direct Telecom Service Browns Town,

Jamaica, W.I.

Telephone Operator

Provided excellent customer service, routed incoming/outgoing calls to

appropriate destination.

Trained new employees

Prepared and posted charges to accounts, balanced and organized daily

account sheets for lodgment.

Skills

Medical Billing/Coding Medical Manager

Medical Terminology Microsoft Word, Excel

Patient Information Management ICD-9CM Coding

CPT-4 Coding

Reimbursement - Pharmacology ICS Software

Administrative Training

Type 45 wpm

Education

Jul 2012 Nurse's Aide - Expiration

(Cert.#343294260712E) - Date: 7/31/2014

NY State Department of

Health

May 2012 Nursing Assistant - NY - 125 hrs.

Institute of Healthcare Including 30hrs

Careers, INC. Clinical Skills

08/07 - 07/08 Anthem Institute - Medical

Billing & Coding

09/79 - 7/80 Brown's Town Community

College - Liberal Arts

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