Customer Service Manager

Lani Kaeo

**** ****** *** ****.

Apt. ****

Saraland, AL 36571

Home 251-***-****

Cell 251-***-****

Objective

A challenging position, offering increased responsibility, professional

growth, with a well established organization in a stable environment.

Skills

Extensive experience in management, welding, equipment maintenance, and

accounting. Accustomed to meeting tight deadlines and handling several

responsibilities simultaneously. Ability to work independently or as a

team. Excellent telephone, interpersonal, strong communication, and

organizational skills. Class A CDL.

Experience

RSC Equipment Rental, Demopolis, AL 07/2006 to 02/2009

Operations Manager

. Managed shipments, packaging and inventory control.

. Managed the execution of standards, procedures, and systems to secure

and maintain quality and cost control.

. Managed operation of equipment for quality service.

. Tracked expenditures to manage costs more effectively.

. Recruitment development of operations staff.

. Managed staff to ensure on time delivers and customers expectations.

. Development of operational strategy for sales growth.

. Performing additional duties and special projects as assigned.

K-Man's Kustoms, Demopolis, AL 05/2004 to 07/2006

Self Employed

. Specialized in window tinting and automobile customization.

. Day to day operations of self employed business.

. Superior customer service.

Stillwater Machine, Newbern, AL 04/2004 to 08/2004

Welding Supervisor

. Organized and assigned day to day work operations.

. Worked closely with management to establish routing, methods,

standards, and tooling.

. Maintained quality service by establishing and enforcing organization

standards.

. Ensured operation of equipment and evaluated new equipment and

techniques.

. Maintained compliance with established policies and procedures.

Foster Farms, Demopolis, AL 11/2002 to 04/2004

Maintenance Technician

. Performed routine maintenance functions of equipment.

. Responsible for repairing, troubleshooting, and daily maintenance of

equipment.

. Resolved daily work order requests.

. Performed other duties as requested.

Suttles Truck Leasing, Demopolis, AL 11/2001 to 11/2002

Welder

. Performed welding projects by analyzing work orders and prints.

. Fabricated components by using equipment to clean, prepare, cut, burn

and weld pieces.

. Set up and measured assemblies by selecting appropriate methods.

. Verified welding results by inspecting and testing welds.

. Maintained safe work environment by following standard policies and

procedures.

Education

Shelton State Community College, Tuscaloosa, AL 1990

. Associates Degree in Drafting

Marengo Academy, Linden, AL 1986

. High School Diploma

Personal and Professional References available upon request

Contact this candidate