Eric Robert Knight

**** ******** ** . ******* . ** . 22031

Home 248-***-**** . abla0i@r.postjobfree.com

CAREER

OBJECTIVE To formulate new ideas, especially pertaining to

information security, using my

knowledge of mathematics and information technologies.

EDUCATION B.S. in Mathematics

August 2006 - July 2008

University of Maryland, College Park, MD

Courses include Advanced Calculus, Java Programming, Technical Writing,

Logic, Data Extrapolation, and Number Theory.

EXPERIENCE Systems Analyst

July 2009 - Present

Capital One, Mclean, VA

. Technical support for Capital One Executives.

. Support Treasury application testing and implementation.

. Supervised contractors for support of Exchange, Citrix, and network

drives

. Remote support from office and from home for Trading Desk users,

utilizing Windows XP Help and Support, Logmein, and Team Viewer.

. Administration of the BES server for mobile Blackberries.

. Administration of the Good Server for Android and iPhone.

. Support and maintenance of inbound and outgoing ISDN and Video

conferencing equipment

Enterprise Application Solutions Level 2 March 2009 -

July 2009

Unisys, Reston, VA

. Technical support for TSA secured applications.

. Crisis management for application outages.

. Technical writing of application documents and FAQs.

. Help desk call center support from office and from home.

In Home Service Technician September 2004 -

March 2009

Best Buy Geek Squad, Washington, DC

. Perform data recovery services on all media.

. Complete diagnostics and repair of all hardware and software issues of

Microsoft and Mac products

. Create solutions for Microsoft security risks.

. Provide phone support for PC solutions to customers.

IT Systems Assistant April 1999 - September

2003

Michigan State University, East Lansing, MI

. Set up and supported internal computer network.

. Maintained Windows based wireless network.

. Troubleshot Microsoft Windows 98 and Windows 2000.

ACTIVITIES Theta Tau Professional Engineering Fraternity August

1997 - September 1999

Habitat for Humanity

March 1998 - March 2001

Capital Hospice Special Events Volunteer

August 2005 - January 2010

Volunteer for Boo At The Zoo, National Zoo

October 2005

HONORS Wayne State University Presidential Scholarship

August 1995 - May 1997

MVP Sales Associate Best Buy Geek Squad

July 2004, March 2006

National Honors Society

September 1994 - June 1995

REFERENCES Patrick Ogden

301-***-****

abla0i@r.postjobfree.com

Nicholas Berry

202-***-****

abla0i@r.postjobfree.com

Shirley Hsieh

301-***-****

abla0i@r.postjobfree.com

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