NATALIE HAYS

**** ****** ****** ********, ** ****3 562-***-**** abl9zn@r.postjobfree.com

Objective

To secure a position to begin a career in human resources, using professional and personal skills to learn and grow within the field.

Education

California Polytechnic State University San Luis Obispo, CA September 2009 ? June 2013

? Course of Study: Sociology with a concentration in Organizations, Minor in Spanish

? Graduated June 2013

? Courses of study included: Human Resources Management, Behavior in Organizations, Business Law, Organizations, People & Technology

Experience

Reliable Container Corporation Santa Fe Springs, CA February 2014-Present

Data Entry Clerk/Customer Service Support

? Efficiently entered orders into BAAN ERP system to fulfill purchase orders upon receipt from customers, carefully comparing purchase order with ordered item to ensure correct pricing and details

? Relayed confirmation of placed order and ship date directly to customer via email and fax

? Followed up with scheduling and production department to ensure customer received order on promised delivery date

? Maintained an organized work environment for Customer Service Manager and Customer Service Representatives by filing item jackets and procuring office supplies as needed

? Experience with generating purchase orders for tooling necessary to fulfill orders

Reliable Container Corporation (via Office Team) Santa Fe Springs, CA October 2013-February 2014

Receptionist

? Answered all incoming phone calls and transfer to appropriate person

? Responsible for sending invoices and bill of ladings to all customers via scanning, faxing, and mailing

? Greeted all visitors, assuring contact with appropriate person

? Billed and issued credits for all customers using BAAN ERP system

Equine and Canine News Los Osos, CA October 2012 ? June 2013

Sales/Marketing Intern

? Input/Maintained client information, contacts, and conversations using Salesforce.com, a customer relationship management software

? Sold advertisement via telephone

? Followed up with clients when necessary, answering any questions about the publication, process of advertising, and population reached

? Completed basic office work such as assembling information packets for mailing and filing

Restorative Partners San Luis Obispo, CA January 2012 ? March 2012

Intern

? Designed and coordinated the introduction and implementation of a book club and tutoring program into the San Luis Obispo County Juvenile Hall

? Used email, telephone and Excel to manage volunteer participation, hours and tasks

? Delegated tasks and duties to volunteers

? Assisted youth with writing and academic advancements, as well as discussed designated novels within Juvenile Hall once programs were introduced

Cal Poly University Housing San Luis Obispo, CA April 2011

Spring Break Tour Guide

? Lead tours of all dorms to prospective students

? Educated both prospective students and parents on dorms, facilities, dining halls, and dining plans

? Answered questions about the school?s classes, student life, and academics

Ann Taylor Loft Seal Beach, CA June 2010 ? August 2010

Sales Associate

? Engaged with customers, solved customer problems, worked cash register, stocked inventory and supervised dressing room activity to give customers best experience possible

Additional Skills

? Proficient communicator, both verbally and written

? Bilingual in English and Spanish (Speaking, Reading, and Writing)

? Computer Skills: Microsoft Office Suite; BAAN ERP, SPSS Statistics, Salesforce.com

? Comfortable being designated projects that require little to no supervision

? Hard-working, quick learner

References furnished upon request

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