RAJESH DESAI E-Mail: abl9m5@r.postjobfree.com

**** ***** ****** ***** • Apex, NC 27502 Home: 919-***-****

QA/PROJECT/PROGRAM MANAGER

I am seeking an engineering/project management role in a technically challenging, and rewarding

computer/networking/IT environment

PROFESSIONAL SUMMARY

Proven verbal, and written communication skills. Considerable knowledge and experience in

development and testing of shrink wrap products, internet applications, distributed applications,

standalone applications, telecommunication equipment, consumer devices, and education tools.

Strong engineering, analytical, and mathematical background.

PROFESSIONAL EXPERIENCE

Parata Systems, Durham, North Carolina 2009-Current

Senior Software QA Manager

Greatly improved quality, and reliability of Parata platforms. Reduced customer complaints and

defects found by an average of 21%. Created visibility of quality improvement direction to

executives, by using MS SharePoint to showcase performance, and reliability of all products.

Embraced and thrived in a very dynamic and extremely demanding software engineering and

aggressive schedules. Improved organization to support multiple customer validations, involving

hardware, peripherals, and software in various configurations.

Defined requirements to enhance existing software tools, to aid testcase automation. Created and

enforced strict coding standards for QuickTestPro scripting language. Defined architecture in

Quality Center to enable team to prepare detailed test plans and testcases, map testcases to

requirements, and correlate tests to configurations. This infrastructure also enabled team to

produce uniformly consistent test reports. Created templates for generating defect tracking

analysis, test execution reports, and visual data-points for project reports. Defined procedures for

third-party vendor software validations, security hardening procedures for DIACAP certification,

assimilation of antivirus software and service packs into machine operating system ghost

image, and for converting customer service requests in Siebel into work items in TFS.

Planned, designed, and help build 24x7 feature and load regression test harness for continuous

testing of each build. Drove the design and coding of a .NET C# based host interface testing tool

for Parata's VIP customers.

Itron, Inc., Raleigh, North Carolina 2008-2009

Lead Automation Engineer

Developed an integrated C# based front-end UI to drive test configuration, test execution, test

results, and test reporting. Automation framework allowed QA engineers to build test profiles,

build test configurations, schedule testcase execution, create custom testcases for customers, view

and edit test results, and use the query interface to generate comprehensive test reports from SQL

2005 database.

Code development included utilizing .NET Framework 3.5 libraries, WSDL code for

webservices, third party tools such as SharpSSH, Ionic.Utils.Zip, and TCL/Expect to execute

console commands, Oracle scripts to extract information and statistics from application DB, and

customer DB. Implemented coding standards, and ensure company-wide adaptation of

automation framework. Utilized peripheral tools like PLSQL Developer for Oracle 10.2.0.3,

sysinternals, and Cygwin. Utilized Worksoft Certify to automate UI testcases.

HingeFire, Inc., Cary, North Carolina 2007– 2008

CTO/Software Architect/Director of QA

Drove the direction of HingeFire products to meet future business requirements. Strategically

planned development of applications for the investment community. Included data security,

aligning features with revenue models, and maintaining integrity of the products. Recommended

make/buy decisions. Managed QA and development contractors.

Led Implementation effort, including coding new features for the client application as well as

improvements to existing features, based on user feedback. Successfully developed and released

2 major releases and 2 minor releases of the .NET C# based client application.

Conceptualized, designed, and developed SQL Database class libraries for archival and retrieval

of daily data and historical market data. Created interface for thin client to support performance

analysis and charting features. Produced user documentation, and training media .

Cisco Systems, RTP, North Carolina 1996 – 2007

Project Manager/Technical Lead

In various project leadership roles at Cisco Systems, managed medium sized groups for 11 years

across multiple functional/technological teams, across multiple geographical locations. Authored

and published 22 test plans and strategies. Presented numerous summaries, and technical topics at

seminars and training sessions.

Designed, and implemented many automation frameworks in various environments including

Windows GUI applications, Web based applications, UNIX/CLI based network devices, and

appliances (Security Managers, Call Agents etc.). Used scripting languages TCL/Expect, Perl,

and Silk Segue to manage test beds, expedite testing, and archive results.

Provided security solution testing support to many Cisco enterprise customers, including AT&T,

HSBC, Nexus IS, and Wal-Mart. Established and maintained strategic vendor relationships with

Spirent, IXIA, Imperfect Networks, and VirtuTech to mitigate the risks of integrating their

products into the solution. Similarly led a cable solution team to enable cable service providers

such as TWC, Cablevision, Comcast, and Cox, to deploy MGCP based VoIP solution.

Provided project leadership and automation scripting support to complete testing for DOCSIS 1.1

and Packetcable certification efforts of Cisco headend routers (uBR7246 and uBR10000), and

Cisco cable modems (uBR925, CVA).

Provided technical leadership for building and testing the Redhat Linux based router. Installed

Linux drivers, and configured IOS networking features such as NAT, IPSec, VPN, Filtering,

DHCP, Firewall, Bridging, and routing. Mentored college interns on general and specific Linux

networking features, Cisco tools and technologies, Cisco culture and developing a Cisco career.

NetManage, Inc., Cupertino, California 1995-1996

Release and Software QA Engineer

Delivered "testable" software releases to the QA department. Wrote Segue Silk

automation scripts to assure build success, basic functionality, and bug fix verifications.

Customized automation scripts for derivative products, OEMs and international versions.

Produce and publish results for managerial staff and QA.

Caere Corporation, Los Gatos, California 1994-1995

Software QA Engineer

Designed, wrote, and executed automation test scripts using Segue Silk. Tracked

standard problems, and interoperability issues for various PC configurations, scanners,

and fax machines. Part of a QA team that produced 3 shrink-wrap product releases -

Wordscan, Omnipage, and OmniForm. Individual efforts included delivering OEM

products for Canon, and Panasonic.

CONTRACTS 1993-1994

Claris Corporation, Santa Clara, California.

Manual tests, and Silk scripts to execute Claris Impact Testplan (business graphics

software).

Nomadic Systems, Inc., Mountain View, California.

Provided Software builds. Performed Smoke tests. Edited User Guide and Troubleshooting guide.

Calera Recognition Systems, Sunnyvale, California.

Tested OCR software. Tested export to business and Graphics software.

Power Up Software Distribution, San Mateo, California.

Customer data entry, Process orders. Billing and Support.

San Jose State University, San Jose, California. 1990-1992

Associate Professor

Taught scientific computer languages Fortan77, and Pascal, and CAD/CAM/CAE engineering

software packages (AutoCAD, I-DEAS, Rasna). Mainframe IBM machines and DEC 3100

UNIX workstations were used in the engineering labs. Graded assignments and examinations and

supervised lab activities.

EDUCATION

Associate PMP Certificate George Washington University, DC Aug 2007

Certificate Windows Programming UCSC Extensions, Sunnyvale, CA. Mar 1996

MS General Engineering SJSU, San Jose, CA May 1992

BSc Aeronautical Engineering City University, England, U.K. Jul 1988

Certificate in Manufacturing Hackney Technical College, U.K. Oct 1987

TRAINING

IXIA traffic Generator Smartbits traffic Generator WLAN

UNIX Shell Scripting Java Programming VoIP

TCP/IP Protocol Architecture ThreatEx threat generator ISDN

Managing Your Management Style Handling Risk & Uncertainty with Ease

AWARDS

RAS Leading Protocol Robustness Testing Apr 2005

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