Lolisa N. Wright

*** ****** **** **********, ** *0009

Home: 770-***-****; Cell: 404-***-****

E-Mail: abl9c6@r.postjobfree.com

CRITICAL SUCCESS FACTORS

V Strong management ability and solid leadership skills.

V Planning, prioritizing and goal setting skills.

V Excellent analytical and problem-solving skills.

V Strong investigative & negotiating skills.

V Solid understanding of the legal, regulatory and coverage related

issues affecting states within region.

V Exceptional customer service skills.

V Excellent written & oral communication skills.

V Solid technical training skills.

V Marketing, alliance and relationship building skills

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PROFESSIONAL EXPERIENCE

Motors Insurance Corporation Atlanta, GA

08/05 - Present

Claim Manager:

> Provide overall direction for APD claims by ensuring payout

control, file quality, expense management and increased

productivity by continuous business process improvement

> Provide overall leadership and guidance to claim staff

> Select, train and motivate claim staff

> Provide development opportunities, ongoing counsel and

constructive performance feedback.

> Ensure appropriate deployment of resources to adequately meet

workload

> Continually evaluate more efficient and creative ways to

manage workflow more effectively

> Participate in marketing process by assisting with customer

presentations and acting as account contact for the southeast

region

> Maintain a quality assurance program to support the Total

Performance Management initiative and the delivery of

quality claims service consistently

> Assists with the development of new business, products and

client retention

> Assist Underwriting and Loss Prevention with the development

of risk control programs and procedures to include but

not limited to development of policy, standards,

procedures, risk reduction strategies, training, and utilization

of safety

service vendors

> Identify, analyze and evaluate conditions and practices

including incident analysis, program audits and reviews, and

regulatory and legal compliance issues

> Communicate information from analysis of loss reports to

large automobile dealer groups and provide appropriate advice

and counseling

> Function as designated Claim Manager for all large automobile

dealer groups

Lolisa N. Wright

Page Two

(Temp) 01/02 - 07/02

Sr. Claims Adjuster: Commercial Automobile

(Perm) 07/02 - 08/05

> Established claims

> Determined/interpreted coverage, mitigated damages,

conducted and directed investigations, adjusted

losses, issued

Reservation of Rights and denial letters

> Established and maintained reserves

> Coordinated and controlled necessary field services:

staff personnel and independent vendors

> Obtained recorded statements via phone

> Developed and refined excellent analytical,

negotiation, telephone, typing and diary skills

> Performed desk-top reviews of estimates

> Determined subrogation potential

> Assisted with salvage disposal

> Negotiated settlements with clients and attorneys

> Requisitioned payments

> Assisted in training of new hires

> Established and revise company form letters

> Allocated claims to claim group in absence of supervisor

> Reviewed files and provided direction to claim

representatives during their 360 day probationary period and

longer if

necessary

> Provided assistance to supervisor on an as needed basis

American International Group, Inc., (AIGCS)

Alpharetta, GA 11/97 - 07/01

Commercial Lines Claims Adjuster:

> Commercial Lines P&C Adjuster: general liability,

bodily injury, property damage and first and third

party

auto exposures

> Determined/interpreted coverage, mitigated damages,

conducted and directed investigations, adjusted

losses, issued reservation of rights,

disclaimers, denial letters and fully adjusted large

commercial losses in a

multi-state environment

> Demonstrated ability to maintain desk-level

organization and multi-task in a fast-paced

environment

> Developed and refined excellent analytical,

negotiation, telephone, typing and diary skills.

> Developed full understanding of windows-based

computer software and mainframe applications

> Established excellent rapport with clients,

underwriters, marketing, adjuster support and vendors

> Determined subrogation potential

P&C Insurance Licenses:

> Georgia

> Utah

> Mississippi

> Florida

> South Carolina

> Maine

> New Hampshire

> North Carolina

> Texas

> Oklahoma

> Vermont

> Connecticut

> Delaware

> Wyoming

> West Virginia

> Rhode Island

> New Mexico

> Oregon

Insurance Certificates/Designations

> INS Certification

> AIS

> Currently pursing AIC designation

Computer Skills:

> Microsoft Office: Word, Excel, Access and PowerPoint

> Typing 50 -55wpm

Education:

> Howard University, Washington, DC. Bachelor of

Science, Psychology

> Minor: Human Development and Family Planning.

References: Furnished upon request

Contact this candidate