Manager Customer Service

Jeff Crispin

*** *. ***** ( PRATT, KANSAS *****

abl94x@r.postjobfree.com ( 620-***-**** ( 620-***-****

Sales & Marketing Profile

Revenue Growth ( Performance Improvement ( Strategic Planning

Driven and accomplished professional, with exceptional track record of

success in retail operations, consistently achieving strong sales and

improved performance. Maximize results by developing and executing market-

focused strategic plans, as well as successfully implementing key corporate

programs. Develop positive company image and foundation for continued sales

growth through maintaining positive customer service and community

relationships. Dynamic leader; build high-performance teams and effectively

coach employees to drive continuous development. Closely track financial

performance to ensure profitable operations.

CORE COMPETENCIES

PROGRAM IMPLEMENTATION Budget / P&L Management Team Leadership

Operational Oversight Sales Report Analysis Inventory Control

Customer Relationships Community Relationships Vendor Relations

Professional Experience

WALMART - MULTIPLE LOCATIONS 6/1993 TO PRESENT

Assistant Store Manager (02/2010 to Present)

Overnight Assistant Manager responsible for staffing, stocking, and sales,

as well as assisting in overall operations outside of my areas. Direct

team and communicate nightly requirements to maximize performance. Present

and execute company training plans. Train Associates and conduct follow-up,

mentoring high potential team members. Maintain consistent presence in

departments to monitor operations. Administer yearly performance

evaluations. Oversee productivity and policy compliance.

Store Manager (10/2004 to 02/2010)

Supervise 8 Assistant Managers and 200 Associates, ensuring effective

implementation of company mission throughout daily operations. Develop

yearly business plans and budget, as well as closely tracking daily weekly,

and monthly performance. Monitor profit and loss performance throughout

store, reviewing financial and productivity reports to evaluate and improve

operational performance. Promote store through local sponsorships and

newspaper / radio advertisements. Directly supervise Managers, as well as

overseeing team leadership and training. Motivate team to drive continuous

performance improvement. Coordinate staff meetings to discuss daily

business plans. Report daily collectibles to market and regional

management. Coordinate with vendors to ensure quality products and service.

Ensure compliance with food quality assurance guidelines. Maintain positive

community relations through extensive local involvement.

Key Achievements:

> Improved productivity by streamlining operations in all departments,

including payroll analysis.

> Oversaw $2M store remodel, including painting, new flooring, and

department realignment, as well as related store planning and adding

50 new employees.

> Received bonus for meeting budget goals five out of six years.

> Implemented company store restructure, including Manager and

Department Manager organization chart, improving operational

efficiency.

> Enhanced public image by donating $30,000 to local schools and

organizations, as well as consistent partnerships with Red Cross,

Salvation Army, and community leaders.

Co-Manager (8/2002 to 10/2004)

Directed half of Supercenter operations, as well as overall store

operations in absence of Co-Manger. Determined business decisions based on

sales reports. Directly supervised and mentored three Assistant Managers,

including thorough coaching and performance evaluation. Communicated

extensively with customers, vendors, and Associates in departments.

Outlined key company programs in staff meetings, as well as daily store

vision. Operated handheld computer to verify in-stock merchandise.

Key Achievements:

> Successfully managed annual sales of $105-120M through effective

collaboration with other Co-Manager.

> Promoted to Store Manager after successfully developing knowledge of

both food and general merchandise requirements.

Assistant Store Manager (5/1999 to 8/2002)

Oversaw multiple departments in store, including staffing, stocking, and

sales, as well as assisting in overall operations outside of areas. Managed

customer service in departments. Directed team and communicated daily

requirements to maximize performance. Presented and executed company

training plans. Trained Associates and conducted follow-up, mentoring high

potential team members. Maintained consistent presence in departments to

monitor operations. Administrated yearly performance evaluations. Oversaw

productivity and policy compliance.

Key Achievements:

> Successfully mentored three Associates per year, ensuring strong

performance and continual improvement.

> Selected for transfer to Supercenter to continue professional

development.

Hourly Associate / Support Manager (6/1993 to 5/1999)

Assisted customers and responded to customer service calls. Completed

general store requirements, to include moving carts and stocking shelves.

Coordinated with team members to maintain department stock levels,

operating pricing guns and maintaining labels and signage. Tracked key

items for seasonal sales.

Key Achievement:

> Promoted to Support Manager, filling in for absent Assistant Manager;

subsequently promoted to Assistant Manager.

Education

BACHELOR OF ARTS IN BUSINESS MANAGEMENT

FORT HAYS STATE UNIVERSITY - Hays, KS

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