VEETHIKA KULSHRESTHA
SUMMARY
Ms. Kulshrestha has 7+ years of IT experience, serving in a wide variety of
enterprise resource planning (ERP) and project management (PM) positions
within multiple industries. She has significant experience and expertise
with both the SAP and the PeopleSoft Production Support applications. Ms.
Kulshrestha is a highly motivated and results driven individual, with a
proven history of effectively planning and executing projects and
consistently producing high quality solutions. Her professional history
and expertise includes:
. Experienced with SAP Warehouse & Inventory Management, Sales
Distribution (SD), Customer Relations (CRM), and Industry Specific
Utility (ISU) modules.
. Experienced with BW Reporting, People Tools, PS Query, SQR (Structured
Query Report), Resource Management, Audits and Microsoft Technology.
. Experienced with PeopleSoft CRM 8.9, PeopleSoft HRMS 8.x.
. Experienced with multiple RDBMS platforms, including Oracle 8, MS SQL
Server, etc.
. Experienced with SQL programming and Business Objects reporting module.
. Experienced working with SEI CMM Level 5 and ISO standards
. Implemented SAP customer relation best practices and realigned as-is and
to-be processes.
. Worked with major clients in multiple industries; including British Gas,
London Government, Thomson Financials, Boston and National Thermal Power
Corporation of India.
. Developed/acquired excellent analytical and problem solving skills, the
facility to analyze situations from different perspectives, a strong
capacity to think globally, and the capability to work in both
unstructured and structured fast paced environments.
. Worked both independently and as part of a cross functional team.
. Obtained basic training with functionality of SAP IS AFS, RTC.
. Trained on Siebel CRM
. Awarded The Project Star for demonstrating leadership ability to resolve
issues, drive projects, and meet deadlines.
EDUCATION
. Bachelors of Technology in Electronic and Communication, India.
CERTIFICATION
. Certified in SAP- SD module (Version ECC 5.5) from SAP.
TECHNICAL SKILLS:
ERP Tool : SAP Easy Access (ECC 5.5, CRM5.0), SAP
Customizing, PeopleSoft (8.x), Application Designer.
Application Engine, Process
Scheduler, PS Query, SQR, Crystal Reports.
Languages : People Code, SQL, PL/SQL.
Operating Systems : DOS, Windows 9x / NT/ 2000 / XP.
Databases : Oracle 9i, SQL Server 2000, MS
Access 97/2000.
Others : Training in Siebel CRM, MS
Project, Office 2000/XP, MS Excel sheet, MS Visio.
RECENT EXPERIENCE:
Hollingsworth Logistics, Ohio, USA
Jan'09-till now
AERO Operations
SAP Business Analyst/Cycle count Manager
Some of the key highlights of my role are:
. Working extensively on Reporting.
. Creating Daily, Weekly and monthly report for financial matrices.
. Gathering business requirements, conducting JAD Sessions and
requirements validation workshops.
. Creating different queries for the reporting.
. Analyzing the complete Inventory by leading the cycle count process
and cycle count team.
. Designing Process & documentation flows for the cycle count.
. Checking for failed Idocs & Reprocessing them when required.
. Reconciling the shipping and receiving activity for different programs
in AERO and reporting any differences.
. Creating unit, scenario phases for different processes.
. Coordinating with the team of technical consultants for the
integrations and involving any changes in the processes.
. Creating and presenting new processes on Visio.
. Excellent in various procedures in excel.
. Updating customer and material Master data when required.
. Creation of test scripts for product.
. Gathering business requirements, conducting JAD Sessions and
requirements validation workshops. Coordinating Project activities
along with Current "as is" process by vs. "to be" process
. Designing the process and flows for the product to the ERP systems.
. Creating unit, scenario phases for CRM interface.
. Coordinating with the team of technical consultants for the
integrations and involving any changes in the processes.
Technology Used: SAP, Remote desktop, excels, MS Visio.
CapGemini Pvt. Ltd. Jun 07- Sep
08
Project 1
Centrica PLC (British Gas), Staines, UK
SAP Upgrade- ECC6.0
SAP-ISU Consultant
Centrica Plc, the parent company of British Gas, is responsible for
Supplying gas and electricity to UK residential and business customers;
providing central heating and gas appliance installation services.
Worked at the Centrica location in Staines, UK to prepare and execute their
SAP pre-upgrade functional processes and helped them with the upgrade
testing.
Responsibilities:
. Performed the Functional testing for the client system and worked on
regression Processes.
. Analyzed the client's business requirement and developed scripts.
. Worked with various applications, including Siebel CRM and Mercury
Quality Center.
. Prepared various business specifications related to the SAP
integration.
. Worked along with the team of technical experts to develop the new
functionality introduced in the system and incorporate it in the
process.
. Gained experience in SAP ISU - Billing (EMMA Cases, Creation of
Payment scheme life cycles, Billing & Invoicing)
Technology Used: SAP-ISU, Siebel, Quality center.
Project 2
Traffic for London - Implementation-CRM5.0
SAP- CRM Consultant
Transport for London (TfL) is a functional body of the Greater London
Authority. TfL is responsible for managing, providing and procuring a range
of transport services. Cap-Gemini assisted TfL to migrate and consolidate
Sales and Service of Buses, Underground and Tubes transport systems into
one Central SAP CRM system.
Responsibilities:
. Analyzed the business requirement of the client and developed scripts.
. Performed unit, scenario and integration testing.
. Interacted with the client on daily basis to create testing
procedures.
. Performed BW reporting and conducted security testing.
. Gained experienced in configuration skills in Marketing, Business
Partner, Product Master, Sales and CIC.
. Gained experience with Online Processes including Business Partners,
Business Transactions, Activity Management, Lead Management and
Opportunity Management, Account and Contact Management.
. Gained experience in CRM Internet Sales Application (B2B and B2C),
Internet Sales Architecture including product catalogs, top-n-lists,
and Web Shop.
. Worked on Solution Manager for uploading of test scripts.
Technology Used: SAP CRM E Commerce, CIC.
HCL TECHNOLOGIES Feb 05 - Jun 07
Project 1
Cadbury Schwepps, USA.
SAP- Sales and Distribution (ECC 5.5) Consultant
Cadbury is a major international beverage and confectionery group selling
brands around the world. HCL assisted to develop tools for self-services,
analytics, financials, Supply Chain Management, operations, and corporate
services. Utilized and implemented the complete structure of SAP Sales and
Distribution interfaces using FI and MM.
Responsibilities:
. Assisted in the developed of:
a. Shipping delivery & Billing documents.
b. Access sequences, condition types & procedures and Copy control.
c. Partner functions, Listing & Exclusion, BOM & its execution at
header level & item level, Material determination.
d. Concept of consignment stock, issue, returns & pick-up, Picking,
Goods-issue & Goods-returns.
e. Customization of Pricing procedures, Credit memo & Debit memos.
f. Account determination, Rebate processing and Billing types,
InterCompany & Third Party billing.
g. Sales Information System (SIS), Solution Management (ASAP Phases of
project implementation).
h. Enterprise structure (Organization structure), assignment &
customization.
i. Customer & Material master data.
j. Sales process involving, Contract, Inquiry, Quotation, Orders &
Item proposal.
. Identified critical business processes, opportunities to improve
business processes, and documented the change management.
. Provided analysis of regional SAP and business process problems and
translated business requirements into functional and technical
specifications
. Analyzed the business organization; designed sales organization,
distribution channel and division; and configured these sales areas to
relevant organizational structures.
. Performed other supporting functions to support operations of the
client in US & Australia:
a. Resolving trouble tickets.
b. Monitoring of issues trends and analysis of the issues for problem
resolution
c. Mapping business process for change requests and enhancements
d. Preparing functional specifications for customized development
e. Coordinating with ABAP team to get customizations
f. Training for customer for new enhancement
Technology Used: SAP SD (ECC 5.5), SAP Easy Access and Customizing.
Project 2
PMO Analyst
Worked with project management office to apply better control and
successfully achieve project, practice and organizational goals. This
included proper planning, scheduling, implementing and maintaining progress
of the activities that comprised the project.
Responsibility:
. Developed business reports / revenues
. Conducted quality audits
. Analyzed project distribution and management
. Summarized the performance of the previous month; including actual
data, issues, concerns and recommendations.
Technology Used: Microsoft Excel worksheet, MS Word etc.
Project 3
Central Resource Organization
Consultant Lead
Central Resource Organization assists in achieving the resource target of
the company. As Team Lead for four people performed various tasks to manage
resources and ensure company compliance.
Technology Used: Microsoft Excel worksheet, MS Word etc.
Project 4
Thomson Financial, Boston,
PeopleSoft C.R.M Consultant
Thomson Financial is a fortune 100 financial company with operations in 45
countries and revenue of more than $8billion. Participated in a project
to provide production support (24x7, Onsite-offshore) and to enhance
existing applications like reports and business flows.
Responsibility:
. Resolved various support issues from business users. Issues were
related to various modules and technical domains: Fast Security
record, Optimization issues, Issues/Discrepancies found in modules
functionalities etc.
. Gathered the detail requirements from the Users and prepared the
document for development and testing.
. Ensured that the migration process was followed and deliveries adhered
to established quality standards
. Involved in customizing and developing reports/data conversion scripts
using SQR and PS Query.
Technology Used: PeopleSoft CRM (8.9) modules, Oracle, PSQuery, App
Designer.
SSI
Sep 03 - Feb 05 Intern
Consultant
Worked on internal timesheet and accounting applications. Documented
requirements and implemented timesheet modules.
Responsibility:
. Interacted with accounting team to define invoicing and payroll
related processes
. Developed use cases for timesheet requirements
. Performed module testing.
Technology Used: VB6, SQL