Robert Swan

*** ******* ***

Lexington, KY *****

617-***-**** abl7l1@r.postjobfree.com

WORK EXPERIENCE

Highly experienced IT Manager, with strong communication and customer

service skills.

Everon IT Services, Boston, MA 2001-Present

www.everonit.com

Technology Consultant

Help direct Managed Services IT Company

Board of Directors Member

Small Business IT Consulting 1/2010 - Present

Technology Consultant

Support entire systems for multiple small businesses including:

End User Desktop Support

MS Windows Server Setup and Management

ESQ IT Solutions, Orlando, FL 1/2008-12/2009

IT Services Manager

Managed Client Accounts, IT Projects, Systems and Networks

Met with Clients and consulted on a wide variety of IT projects and needs

Assembled Quotes and Project estimates for clients

Supported entire systems for multiple small businesses

Setup and Implement IP Phone systems

Implemented new management software for IT services

Created SOP's for staff and company

Managed vendor relationships

Consulted and trained Sales Staff for new product sales

NSK & Associates Inc, Boston, MA 2001-12/2007

Information Technology Consultants

www.nskinc.com

Technology Manager

Manage Tech team of 25 people covering more than 100 clients world wide

Managed Client: Accounts, IT Projects, Systems and Networks

Met with Clients and consulted on a wide variety of IT projects and needs

Supported entire systems for multiple small businesses

Assembled Quotes and Project estimates for clients

Manage HR staff and designed Company Policy and Procedure manual

Created SOP's for staff and company

Managed Purchasing and Company operations.

Managed vendor relationships

Managed Marketing Plan and Rollout

Company Development and Expansion

Managed new office setup and operational organization

NSK & Associates Inc, Boston, MA 1998-2001

Information Technology Consultants

www.nskinc.com

Senior Technology Associate

Supported entire systems for multiple small businesses including:

End User Desktop Support

MS Windows Server Setup and Management

MS Exchange and SQL Server Installs and Management

Firewall Setup and Support,

Switching and Router Configuration and Support,

Backup System Setup and Support

Cataldo Ambulance Service, Somerville, MA 1996 - 1998

Paramedic,

Emergency Paramedic for the City of Everett, Somerville, Winthrop, and

Lynnfield Massachusetts

Advanced Life Support Transportation

Brewster Amulance Service, Boston, MA 1996 - 1998

Paramedic,

Emergency Paramedic for the City of Brookline, MA

Advanced Life Support Transportation

COMPUTER TECHNICAL SKILLS

Advanced Administration of Windows NT 4.0, 2000/2003/2008, 64bit servers

and networks, including Active Directory and Group Policy Administration.

CISCO Call Manager and Shoretel IP Phone system management

Advanced Administration of Exchange 5.5-2010, SQL 7.0/2005 Servers and

Terminal Server

Advanced Administration of IIS 4.0/5.0/6.0 Web Servers

Advanced knowledge of TCP/IP and IP Routing, WINS, DNS, DHCP

Administration of Linux servers including: Redhat, SUSI O/S and

Spamassassin Servers

LAN/ WAN, Multiple Office Location Design and Implementation

VPN and Firewall Setup and Implementation including CISCO, Sonicwall and

Netscreen

Support for all Windows Workstations environments from Windows 95/98 to

Windows 7

Backup Systems Management and Implementation including all VERITAS Products

Storage Area Network (SAN) Setup and Maintenance

Programming / scripting skills: Windows Scripting and C#

Blackberry Server Administration

EDUCATION

HTR Computer Training Center -Windows 2000 MCSE Courses 1998-1999

Suffolk University -BS Biology Major, Computer Science Minor 1996-1998

Independence Community College -EMT/Paramedic Fire Science 1994-1995

Blue Hills Regional Technical School -Culinary Arts Certificate in Retail

Baking 1987-1991

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