Resume Tom Ortega

Contact Information: 626-***-****

***** ******* **. ******** *******, Ca 91745

Email abl79a@r.postjobfree.com

Objectives

Obtain a position as a team player in a people oriented organization where I can maximize my

customer service experience in a challenging environment to achieve the corporate goals.

Experience

12/06 12/09

Socal Office Technologies – Customer Service Supply Representative

Responsible for answering inbound calls supply orders by phone, fax, and email in

support of customer needs. Placed orders in OMD computer system. Research billing

issues. Follow up on customer inquiries not immediately resolved. Complete call logs

and reports.

01/05 08/06

Century Business Systems – Customer Service Dispatcher

Responsible for answering inbound calls from customers and technicians. Placed

service calls from customer via phone, fax & emails. Responsible for dispatching

technicians to service calls. Placed service calls from customers, Dispatched

technicians to service calls, ran reports for Service Manager.

09/00 01/05

Ricoh Corporation – Customer Service Dispatcher, Supply Representative

Dispatched technicians to service calls, reports for Service Manager, and Placed supply

orders from customers.

07/97 9/00

IBE Digital Inc – Customer Service Dispatcher

Responsible for answering inbound calls from customers. Dispatched technicians to

service calls, statistical reports for Service Manager. OMD & ADS systems

12/98 12/99

Allstate Insurance – Call Center Customer Service

Took calls from customers for agents; claims, quotes, inquiries. Using Allstate

computer system

05/89 08/97

Ikon Office Solutions Customer Service Dispatcher, Customer Service Supply

Representative

Took service calls from customers. Dispatched technicians to service calls, statistical

reports for Service Manager, Placed supply orders from customers

02/82 – 05/89

County of Los Angeles Clerk

Office statistics and reports

Education

Glen A. Wilson High School

Mount San Antonio College

Skills and Abilities

Knowledge of Excel, OMD, Oracle, MSN systems. Able to get along well with co workers. Ensure

tasks are completed correctly and on time. Hardworking, interested in improving efficiency on

assigned tasks.

References

Upon request.

Contact this candidate