Joseph Embry

"In order to succeed, your desire for success must be greater than your fear of

failure."

**** **-** - *******, ** 35121

abl74m@r.postjobfree.com - 205-***-****

WORK EXPERIENCE

Store Manager

National Tire and Battery - Birmingham, AL - April 2014 to Present

Responsibilities

The role of the TBC Store Manager is to manage and direct the operation of a Tire Kingdom, NTB, Merchant's

Tire or Big O Tires retail store engaged in selling tires and related automotive parts and mechanical services.

He/she is responsible for the sales and profit results of the location and the quality of its operation, in compliance

with company policies and procedures. The store manager is responsible for hiring, training, developing and

evaluating staff who exemplify quality service, in all aspects, to our customers.

Responsibilities include but aren't limited to:

Hire, train, manage and inspire technicians and counter sales people

Ensure strong sales and financials

Maintain TBC policies and ensure the security and safety of the facility

Demonstrate and promote excellent customer service every day

General Manager

Aarons - Oneonta, AL - April 2012 to April 2014

Direct management of an Aaron’s store with profit and loss responsibility. Asset management, customer growth

and maintenance, revenue production, personnel development and inventory control are key result areas of

this position.

The Big 5 is done daily.

Reporting Reports directly to the Regional Staff

Supervises All Store Associates

Primary Responsibilities

The Acquisition and Maintenance of Customers

First up for recruiting and staffing their store

Close all lease agreements

Complete Quality Control calls on all new lease agreements within 1 business day of delivery

Personally responsible for all new renewal activity

Physically monitor the back door whenever inventory movement occurs

Facilitate and reconcile inventories by Wednesday of every week

Personally authorize all returns

Safeguard all company assets

Ensure accurate and timely bank deposits

Maintain company vehicles within safe operating standards

Train and develop store associates

Achieve planned growth and profit goals

Ensure execution of all customer service programs, company guidelines and policies

Provide a safe, clean environment for customers and associates

Ensure adequate availability of merchandise at all times

Accurately report financial measures and transactions

Plan and organize to meet or exceed forecasted financial goals

Ensure published hours of store operations are met

Recruit, hire and train to ensure efficient operations

Ensure all returned merchandise is certified, reclassified and priced.

Accomplishments

Strong leadership skills

Good communication and interpersonal skills

Demonstrated selling skills

Effective organizational skills

Proven managerial skills

Achieved Ultimate Pro Certification

Night Auditor

Holiday Inn Express - Fultondale, AL - March 2012 to December 2012

Responsibilities

- Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations

while performing Guest Service Agent tasks and duties.

Sales Manager

Rent-A-Center - Birmingham, AL - July 2011 to April 2012

Responsibilities

- Create, manage and execute plans to increase sales and conversion percentages

- Train, motivate and evaluate coworkers

- Organize daily activities, including coworker schedules

- Set specific goals for store performance, customer satisfaction and coworker development

- Gauge store performance by monitoring weekly, monthly and quarterly performance and financial reports

- Offer enthusiastic and knowledgeable sales guidance to customers who have been referred by the partnership

store

- Collaborate with coworkers within the partnership store

- Educate referred customers on the rent-to-own transaction, including pricing options, features and benefits

- Review expired accounts and respectfully communicate with customers to promote timely payments

- Network with partnership store coworkers to gain referrals

Gym Manager

Tri Star Fitness - Gardendale, AL - March 2007 to July 2011

- Prepare cash projections for owners or senior management

- Use information related to foot traffic and popularity of hourly classes to improve timetables and cope with

fluctuations in demand

- Manage inventory and order supplies and equipment when necessary

- Recruit, hire, train and manage trainers and support personnel

- Oversee the activities of trainers and gym support personnel

- Arrange for maintenance, insurance, repairs and cleaning

- Design and coordinate marketing campaigns for the facility

- Design and promote activities that respond to customer demand

- Ensure that members and patrons are receiving outstanding levels of customer service

EDUCATION

AS in Business Management

Jefferson State Community College - Birmingham, AL

2010 to 2012

SKILLS

Opera, Customer Core, and High Touch opperating systems. Microsoft Office. Profit and loss.

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