Chieu Minh Nguyen

**** ******* *****

Carrollton, Texas 75007

214-***-****

abl74f@r.postjobfree.com

Availability Job Type Permanent

Work Schedule Full Time

Work Experience

CAPITAL ONE BANK 08/2007 - 10/2009

Plano Texas

Teller Manager 08/2007 -

10/2009

. Sale Leadership:

. Assist the Retail Banking Center Manager in providing direction and

leadership to banking center employees with emphasis on achieving

sales goals, remarkable customer service and team work. Assist Retail

Banking Center Manager with coordinating sales strategies and sales

meetings.

. Utilizing retail and business products and services knowledge; sell

loans and deposit products to consumer and small business customers

and prospects.

. Generate, maintain and service relationships with consumer and small

business customers and prospects.

. Coach and model behaviors concerning sales and service non-

negotiable. Use all sales tools, including profiling customers' needs

through the use of various technologies and sales coaching tools to

ensure a consistent and valued customer experience.

. Meet or exceed individual sales and referral goals. Develop, maintain

and grow individual client base and portfolio.

. Act as the primary contact for problem resolution, customer service

and sales in the Retail Banking Center Manager's absence.

. Talent Leadership:

. Develop and manage a high-performing team. Directly manage the Human

Resources processes for assigned employees, including selection,

training, disciplinary actions, individual development, career

development and retention.

. Assist Retail Banking Center Manager in maintaining HR records and

administering disciplinary action for non-exempt employees.

. Operations:

. Ensure compliance with applicable federal, state and local laws and

regulations; and the bank policies and procedures. Ensure compliance

and completion of necessary compliance related training.

. Responsible for all aspects of the banking center monthly, quarterly,

and annually audit.

BEST MART 09/2003 - 08/2007

Grapevine, Texas

Retail Store Manager

. Managing and motivating a team to increase sales and ensure efficiency

. Managing stock levels and making key decisions about stock control

. Analyzing sales figures and forecasting future sales volumes to

maximize profits

. Analyzing and interpreting trends to facilitate planning

. Using information technology to record sales figures and for data

analysis and forward planning

. Dealing with staffing issues: interviewing potential staff; conducting

appraisals and performance reviews; and providing or organizing

training and development

. Ensuring standards for quality, customer service and health and safety

are met

. Resolving health and safety, legal and security issues

. Responding to customer complaints and comments

. Organizing special promotions, displays and events

. Updating colleagues on business performance, new initiatives and other

pertinent issues

. Touring the sales floor regularly, talking to colleagues and

customers, and identifying or resolving urgent issues

. Maintaining awareness of market trends in the retail industry,

understanding forthcoming customer initiatives, and monitoring what

local competitors are doing

. Initiating changes to improve the business, e.g. revising opening

hours to ensure the store can compete effectively in the local market

. Dealing with sales, as and when required.

UNITED STATES POSTAL SERVICE 05/1997 - 09/2003

Carrollton, Texas

Windows/Distribution Clerk

Grade Level: GS-0305

. Deliver and collects mail on foot or by vehicle providing customer

service in a prescribed area.

. Operate and monitors performance of automated mail processing

equipment, performs manual sorting of mail, collate, bundle, and

transfer processed mail from one area to another.

. Provide direct sales and customer support services in a retail

environment and performs distribution of mail.

EDUCATION

University of Phoenix

Irving, Texas

Bachelor Degree

Major: Business Information System

University of Phoenix

Irving, Texas

Master of Business Administration

Currently Enroll

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