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Customer Service Manager

Location:
San Diego, CA
Posted:
January 25, 2015

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Resume:

Ahmed Thabit

**** ****** **** **., ** Cajon, CA *2019

619-***-**** abl73n@r.postjobfree.com

PROFILE

Skilled IT professional with technical expertise and supervisory experience. Adept network administrator with

proficiency in server installation, configuration and management, hardware and software testing, network support,

relational database design and implementation, technical support, and computer repairs.

SKILLS

• Cisco Certified Network Associate (CCNA) • Hardware and software troubleshooting

• MCTS in configuring Windows 2008 R2 Active • Desktop and server virtualization experience

Directory (70-640) (Hyper-V and VMWare)

• Windows Server 2008 R2 Application • Database programming using MS Access 2003,

Infrastructure (70-643) 2007, 2010, and 2013

• Windows 7 administration, configuration and deployment • Installation and configuration of Polycom (VTC)

• Windows 8 configuration, management and maintenance • Fluency in English and Arabic

• Microsoft Exchange Server 2010 • Helpdesk and customer service experience

• Experience with VOIP • Proficiency with MS Office suite & Office 365

PROFESSIONAL EXPERIENCE

I CT Associate, 01/2012 – 08/2014

U nited Nations Development Programme (UNDP) – Bagdad & Erbil, Iraq

• E stablish Baghdad data center from scratch and ensure implementation of ICT strategies and SOPs while

developing the Data Center of UNDP Iraq Country Office (CO) and ensured the effective functioning of the CO

hardware and software.

• Initiated the development of a gender-based violence database for the Ministry of Planning.

• Moved the datacenter (from Jordan to Iraq) and reconfigured servers and SAN storage.

I T Specialist to Ministry of Planning, 01/2011 – 08/2011

U nited Nations Development Programme (UNDP) – Bagdad, Iraq

• Designed, prepared and submitted a detailed description of the necessary methodologies for the IT office

• Conducted trainings to improve the ICT capacity on topics including new technologies and server roles

including AD DS, File Server, Print Server, DHCP, DNS, Hyper-V, WDS, and WSUS.

• Designed IT organizational and systems architecture with a detailed operational plan, a management plan and

responsibilities.

D atabase Manager, 01/2010 – 12/2010

I nternational Relief & Development (IRD) – Bagdad, Iraq

• Consolidated data from three separate projects into an integrated database using VB Script, Access 2007, and SQL.

• Conducted training sessions for thirty users on utilizing the new database system.

I T Manager, 01/2004 – 12/2009

T he Sandi Group (TSG) – Baghdad & Erbil, Iraq

• Managing a team of 6 administrative & technical staff.

• Develop & maintain the company IT systems, software and databases.

• Managed servers' software and associated backup routines.

• Planned, designed, and installed new network equipment and servers in three cities.

I T Consultant, 07/2008 – 07/2009

I nternational Relief & Development (IRD) – Erbil, Iraq

• Developed network infrastructure.

• Installed a HUGHES DW7700 VSAT system.

• Designed and implement the LAN using Cisco Integrated Service Router model 1841, Cisco Catalyst Express 500

series, and Cisco ASA 5505 firewall.

• Install a wireless link between two office sites.

I T Officer, 09/1997 – 12/2002

D ar Al-Salam Company for Food Products – Baghdad, Iraq

• Installed the network and connected all printers; performed hardware/software maintenance.

• Maintained the company database; performed database updates; reported findings.

EDUCATION

B.S. Computer Science, 1997

University of Technology – Baghdad, Iraq

REFERENCES

Available upon request.



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