Diana Cates

**** ********* **.

Apartment h

orlando, Fl 32819

Phone 754-***-****

abl6yi@r.postjobfree.com

Objective:

To contribute with my commitment to exceed expectations and my worldwide

experience in Sales and Customer Service in a dynamic work environment were

the attributes for success are: honesty, leadership by example, working

well under pressure, accountability and a true passion for the ultimate in

outstanding quality service.

Experience:

Hilton Grand Vacation

Orlando, Florida ~ April 2010 to May 2010

Outbound Vacation Advisor (Metrowest )

Sold top vacation destinations: Orlando, Las Vegas, New York City, Las

Vegas & Hawaii.

ITS Group

Nassau, Bahamas ~ July 2003 to July 2008

Sales/Assistant Buyer

.Buyer for six high-end jewelry stores in the Bahamas: Tower Jewelry,

Diamond Center, Galleria Harbourside, Park Lane, Jewelry Mart and Sea Side

Silver

.In charge of selecting and ordering jewelry to be sold in the different

stores

.Interviewed, hired and supervised staff

.Coordinated and helped with advertising, displays and sales promotions

.Helped to maintain inventory records and analyzed customer purchasing

preferences and trends

.Attended trade shows and selected merchandise to be distributed in stores

.Attended various industry trade shows such as the JCK show in Las Vegas to

offer recommendations and participate in new line acquisitions.

.Protected the integrity of an inventory of over $ 10,000,000 by working

closely with the inventory department and maintaining strict daily and

monthly procedures.

.Interfaced with clients to gain valuable feedback, and assist in the

closing of sales.

.Participated on numerous occasions in the planning and build out of new

store locations.

Onboard Media

Royal Caribbean & Disney Cruise Line ~ January 2002 to November 2002

Port & Shopping Channel Host

.Hosted live presentations & product seminars before an audience of

hundreds of passengers.

.Motivated passengers to shop ashore for luxury merchandise

.Promoted jewelry, watches and stylish goods from top brands

.Met weekly with store managers to strategize future promotions

.Provided individual referrals & sales assistance to program participants

.Built & maintained a productive relationship with stores

.In charge of the shopping Channel onboard the ship

.Lived a fast-paced life onboard a cruise ship, educating passengers on all

the fabulous shopping opportunities that awaited them in the ports of call.

.Monitored effectiveness of the contracted stores promotions

The Metropolitan Resort & Beach Club

DUBAI- United Arab Emirates ~ June 1999 to July 2000

Quality Manager

.Planned & executed presentations for travel agencies & wholesalers

.Organized events to promote the hotel & its four restaurants

.Built relationships with tour operators, ministry of tourism & travel

agents.

.Represented & promoted the resort in the Dubai Shopping Festival

.Managed the quality and ensured compliance with ISO 9002 processes and

activities

.Observed government regulations & promoted environmental objectives

.Monitored hotel standards to reach higher level of customer satisfaction

.Audited all managers and departments to improve efficiency & productivity

.Continually evaluated systems, products, and procedures utilized

throughout company in order to maintain ISO Certification

.Detected problem areas and suggested changes wherever necessary

.Kept detailed records of all findings and corrective actions.

Sandals Royal Jamaican

Montego Bay, Jamaica ~ July 1998 to February 1999

Sales Coordinator / Latin American Ambassador

.Assisted Spanish speaking guests with restaurant reservations,

transportation, shopping and general information.

.Organized tours for Latin American guest and translated different events

Conducted site inspections for Spanish speaking travel agents & tour

operators

.Coordinated General Manager's Welcome Parties for VIP Guests

.Promoted the different properties and encouraged my guests to take full

advantage of the "stay in one, play in three" Sandals promotion

Hedonism, Super Clubs

Negril, Jamaica ~ February 1997 to February 1998

Sales Coordinator

.Conducted site tours for travel agents and tour operators

.Helped front desk and other departments with Spanish speaking guests

.Maintained sales files and sales reports

.Reviewed and produced reports from Customer satisfaction surveys

.Educated travel agents and promoted other properties

.Resolved customer complaints to benefit of guests and the property

.Motivated receptionists to continually upgrade rooms and up sell the

property

.Supervised Bell Staff, receptionists & reminded them they were the first

experience upon arrival

Education:

Gemological Institute of America 2004

Accredited Jewelry professional Diploma (Gemological Institute of

America)

Jewelry Essentials Diploma (Gemological Institute of America)

Diamond Essentials Diploma (Gemological Institute of America)

Color Stone Essentials Diploma (Gemological Institute of

America)

Instituto de Capacitacion Profesional

Montevideo, Uruguay ~ 1994

Hotel Management Diploma

Languages:

Fluent in Spanish & English

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