NAPOLEON BRYANT

Objective To secure a challenging and rewarding position with a

growing company that promotes and rewards

achievement.

Current Aug 2007 - Aug 2008 IBM RTP, N.C.

Experience Point Of Sale Installation Technician

Installed IBM Point Of Sale (POS) systems and

equipment including scanner-scales, receipt printers

and touchscreen monitors at U.S. military

commissaries within the continental US.

Diagnosed and resolved software and hardware related

malfunctions on IBM POS systems and peripherals.

Ensured daily task list assigned by the Installation

coordinator was completed and all issues were

resolved.

Provided detailed troubleshooting on IBM 4690 POS

equipment and associated peripherals

Worked under extreme pressure and long hours to

ensure site reached their GO-LIVE timeline

Trained local POS technicians on the installation

procedures for the DECA CARTS roll-out

Prior Work Jan 2007 - Aug 2007 Hitachi Global Storage

Experience Technologies Apex, NC

Disc Drive Failure Analysis (FA) Engineer

Performed "root cause" failure analysis on disc

drives

Developed, initiated, and documented methods and

procedures for root cause analysis

Conducted bench level training for FA Lab Technical

personnel as required

Worked closely with design, systems and manufacturing

engineering groups to identify and resolve product

issues including new FDE (security) features

Liaised with the client, factory, and FA data to

identify client and/or product issues.

Possessed a clear understanding of disc drive

technologies and theory of operation.

Industry experience to include: SCSI, Fiber Channel,

SAS, and SATA interfaces

March 2005- March 2007 Quintiles, Inc.

RTP, N.C.

IVRS Support Specialist

Demonstrated knowledge of Helpline Systems by

consistently providing accurate and thorough

information to callers

Consulted with higher-level Helpline staff and/or

Project Managers when project-specific information

was necessary to assist callers.

Provided superior customer service for Clinical

Research Associates (CRAs) and physicians on

Interactive Voice Response System (IVRS) functions.

Assisted the customer in diagnosing problems, and

talked them through the procedures necessary to

overcome the common trouble areas within the system.

Manually enrolled, randomized, and assigned

investigational drug to subjects as appropriate.

Provided follow-up to callers when appropriate and

communicated the appropriate documentation in the

Helpline tracking database.

Exhibited careful judgment in communicating sensitive

issues to sponsors, investigational sites, CRAs, and

other members of the clinical trial team.

Set up and maintained project documentation files,

notebooks, and network structures.

Related March 2004-March 2005 Solectron RTP, N.C

Experience

System Testing Technician

Diagnosed and resolved hardware/software issues,

installed images, and other PC and printer repair

related tasks

Conducted testing and troubleshooted functions with

the assistance of information in the form of written

or verbal descriptions/diagrams

Assisted in a very strong engineering group in the

development, maintenance and testing of Windows PC

images in a complex multi-platform, multi-language

enterprise environment.

Trained new hires on company procedures and policies

Met with managers daily to review work productivity

and product quality

April 2002 - March 2004 SMA Microsystems Inc.

Raleigh, N.C.

Senior System Integration Engineer

Configured local area networks that included IBM

servers, workstations, (POS) Point of Sale Terminals,

and other proprietary equipment that would be used in

major restaurants nationwide.

Integrated systems using Windows 2000, IBM 4690, and

imaging software for mass system installs.

Liaised with the project manager to report the status

of current projects.

Troubleshooted system configurations and provided

solutions to procedure downfalls.

Trained new and existing team members and system

users on processes and techniques used in daily

operations.

Updated old processes based on newly disseminated

information from vendors.

Assigned daily tasks and job assignments as Team

Leader.

May 1996 - April 2002 Becton Dickinson Labware

Durham, N.C.

SAP Coordinator / Extruder Technician

Conducted system updates, data entry, and system

backups on SAP, a workstation for a real time

database environment.

Trained new hires on the operation of machinery and

technology as well as the SAP environment following

SOP's.

Ensured that the changeover of product catalog

numbers was performed on extruder components in

accordance with (GMP) General Manufacturing

Procedures and ISO 9000.

Performed preventive maintenance on machinery in an

effort to maintain a high level of safety and produce

products in the most cost effective manner.

Education A.A.S. Computer Networking and Technologies

ECPI Technical College, Raleigh NC, 2002

Candidate for BS Computer Information Systems

North Carolina Wesleyan College, Morrisville, NC

Anticipated graduation 2011

Summary My overall strengths include: training others,

working independently and in a team environment,

knowledge of network systems, and ability to learn

things quickly.

I enjoy learning new technologies/software and

troubleshooting within microcomputer systems in order

to deliver optimal services and support to the

customer.

abl6y2@r.postjobfree.com

(919)- 255-8717

10 Berry Ct.

Durham, NC 27703

Contact this candidate