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Sales Manager

Location:
Westminster, CO, 80031
Posted:
August 01, 2010

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Resume:

Darren Harvey

**** *. ***** **. ***********, CO. 80031

Mobile (209) 814 - 7253 E-Mail: abl6rj@r.postjobfree.com

Regional Sales Director with over 17 years experience in all levels of

Operations in Luxury Retail Provider's

With a consistent track record of overall growth and dramatically improving

Revenues and Profits Entrepreneurial and top rated retailer with

senior level management experience in City, Market, Regional and National

Operations experience - at all levels. Accomplished in turn around and high

growth situations, business and talent development, strategizing current

and future marketing opportunities, merchandising, including buying trips

to Antwerp & Brussels Belgium and Tel Aviv Israel. I was responsible for

financial analysis, business planning and establishing policies, processes,

and performance monitoring systems in support of continuous improvement.

Proven areas of expertise include:

Strategic Planning/P&L Management Process &

Performance Improvement

Customer Service & Satisfaction Human Resource

Management

Cost Reduction & Profit Optimization Capital

Acquisition & Purchasing

Multi-Site Facilities Employee Training

& Development

Professional Experience

General Manager-Denver Colorado September 2008 to Present

Jared, the Galleria of Jewelry

National & International Jewelry Chain-subsidiary of Sterling and Signet

Hired as an M.I.W. (Manager in Waiting). Placed in Jared's Westminster

location after six weeks of training. The typical length of time as an

M.I.W. is 6 months. Responsible for all aspects of operations at this

location. I have recently been moved to D.M.I.W. (District Manager in

Waiting) and preparing for an opportunity for a District Manager position.

Currently, this location is running well above last year's sales figures

for this location and the only store in my district that is running an

increase over previous year's performance. Documentation verifying results

can and will be provided. I recently went on the President's Club trip for

top Performing General Manager's in Sterling. We have also had numerous

successful events, including Levian, and others. We were also the top

producing store in my district in sales of donations for St. Jude's

Children's Hospital.

Regional Director - Bay Area, San Francisco July 2004 to June

2008

The Shane Co.

National & International Jewelry Chain

Promoted to turn around the region's financial position, implement

organizational policies and structure while managing day to day operations.

Accountable for sales, regional human resources, staffing, training and

development, merchandising, facilities - ALL aspects of Operations in the

Region. Key challenge was to provide stability in a Region that had

struggled in staffing, morale, sales and especially profitability for a

significant amount of time.

. Increased revenues by 66% from net annual sales of $15 Million to $34

Million in 18 months.

. Improved the bottom line by over $2 Million, reversing numerous years

of losses to profitability.

. Reduced customer complaints by over 70%, to a position of leadership

in customer service company wide.

. Reviewed all stores performance, procedures and processes, reorganized

the region's structure and improved individual PPH (Productivity per

Hour) by over 60%.

. Reviewed competitors and strategized to compete from a position of

strength. Gained market share over 180% in four years.

. Oversaw the implementation of company-wide computer system. Developed

procedures and strategies to streamline this transition.

. Streamlined store and region procedures, eliminated redundant policies

and positions, and implemented performance plans for store staffs.

. Recruited top talent, established sales figures and incentive plans

and closely monitored performance, individually and store wide.

. Eliminated unprofitable procedures and staff, and instituted financial

controls including tight staffing and hiring policies, expenses and

approval procedures. Regularly met with store management and company

executives to determine performance, staff productivity and especially

customer satisfaction.

Store Manager - Scottsdale Arizona June 1999 to July

2004

The Shane Co.

Transferred to Scottsdale as an Assistant Manager to steady a questionable

Management Team, I quickly took over as Store Manager after the stores

grand opening. After taking over as Store Manager, this location achieved

profitability faster than any other store in the company's history. I was

responsible for all aspects of Operations at this location. Accounting,

Human Resources, IT, Merchandising, etc. In the last two years of being

store manager in Scottsdale, I won Store Manager of the Year, both years.

That was the last time that this award was won back-to-back since I have

achieved it.

. Achieved increases in sales over the previous years by 10%, 12% and

16% respectively.

. Maintained a core of talent from grand opening of store to my

departure.

. Continued to provide the highest level of customer satisfaction in the

company.

. Consistently operated with minimal overtime and maximized the highest

level of PPH in the company.

. Had the highest producing, lowest cost shop in the company.

. Travelled to Tel Aviv Israel as part of a liaison team to meet new

vendors

Assistant Manager - Westminster Colorado August 1997 to June 1999

The Shane Co.

Promoted to this position to assist in opening Colorado's second location.

Initially opened with the second largest staff in the company. Assisted in

hiring, training, and developing staff into top producers in the Market. I

also learned office policies and procedures, initiated sales standards and

sales goals.

. Achieved sales forecasts in the first month of the store opening and

continued while I was at this location.

. Insured all sales associates achieved sales forecasts.

. Recognized and addressed staffing needs in a timely manner.

. Handled all sales Interviews, Hiring, Performance Appraisals,

Counseling's, etc.

. Travelled to Antwerp Belgium as part of the buying team.

. Assisted in forecasting, both for the individual sales associates and

for the store

Floor Director - Centennial Colorado October 1996 to August

1997

The Shane Co.

Promoted to the Floor Director position after showing strength as a top

producing sales associate and provided examples of leadership skills. Was

responsible for overall performance of the sales staff and each individual

sales opportunity provided. Provided coaching to all levels of sales staff

and increased sales performance in this store.

. Responsible for an 8% increase in sales in the top producing store in

the company.

. Reduced customer complaints by 12% in my tenure as Floor Director.

. Reduced Sales Staff turnover by better communication from Sales and

Management.

. Helped create a Merchandise Loss Control program that cut loss by 64%.

. Completely revamped sales skills testing and product knowledge testing

for the entire company.

Sales Associate - Centennial Colorado September 1994 to October 1996

The Shane Co.

Started with the Shane Co. with no experience in sales. After extensive

training, was in the top three sales associates (of a total of 23 sales

associates) for the rest of my tenure as a sales associate. Showed an

ability to work with multiple customers, work in a team environment and

especially close sales. Demonstrated a willingness to work within the

expectations of the company, following and adhering to company policies and

procedures. Also demonstrated a willingness to grow with the company & the

direction the company set forth.

. First to achieve a million dollars in sales my first year with the

company.

. Minimized cancellations of sales.

. Always in the top three in sales since starting with the company.

. Initiated a floor maintenance plan.

Education & Affiliations

Bachelor in Business Administration - Metropolitan State College 1994

Graduate and Alumni - Gemological Institute of America 2002

D.C.A. Certified - Diamond Council of America 2009

Rolex Certified

Former Rotary Club Member - #5450

Charitable contributor to St. Jude's Children's Hospital



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