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Customer Service Manager

Location:
United States
Posted:
January 24, 2015

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Resume:

Resume of Skills, Knowledge and Experience

Cidni Stewart

**** *.*. *** #****

Tyler, TX 75707

903-***-****

abl62w@r.postjobfree.com

Profile:

I am in the process of becoming a degreed professional with 5+ years

experience in Management, Customer Service & Accounting. I am described as

highly analytical, personable with superior problem solving skills, capable

of multi-tasking in a fast past environment, completing projects within

deadlines, and is a dedicated team player. My strong skills and knowledge

would bring any company refreshment and security that all jobs, duties and

tasks will be completed in a timely manner. My ability to multitask,

complete tasks quickly and learn rapidly as I go, is a rewarding benefit

that would bring any company success. My personality and friendly, yet

professional attitude not only bring clients to trust me, but also sets a

great mood with the team. I am ambitious, motivated and hardworking and I

always work to make sure my work is always at "top-notch" standard. I am a

personable Manager with a professional, competent and a successful track

record of profitable Manager talent for quickly mastering projects by being

diplomatic and tactful with professionalism at all levels. I am accustomed

to handling all tasks, demonstrated history of producing accurate

guidelines, flexible and versatile and also able to maintain a sense of

humor under pressure. I am very poised and competent with demonstrated

ability to easily transcend cultural differences. I thrive in deadline-

driven environments with excellent team-building skills and helping those

around me succeed.

Skills and System Experience Summary:

Marketing & Sales Report Preparation Rent Roll

Written Correspondence Budgeting Accounts Payable and

Colbalt Credit Screen Resident Retentions Receivable

Vin Solutions Lease Configuration Government and State vouchers

Car Research CRM Eviction Management

DealerSocket CRM On Site Management Housing and Urban Development

FMC Dealer Deposits/ Accounting forms

File Auditing Appointment Management Monthly Close Out Reports

Yardi Team Management

AMSI Outlook Express New Hire Management

Yield Star MicroSoft Office Management of Team Training

Collection Management Monthly Reports Schedule Management

Bluemoon Lexis Nexis Monthly Reports

Purchase Order Core Screening Quarterly Reports

Management Knowledge Tree Employee evaluation and

Invoice Preparation Expense Management Critiques

Client Connect MRI Data Entry 60 WPM

Website Management

Forecasting Goals and Monthly

Progress

E-Pay

Professional Experience:

Royal Properties: The Reserve Apartments

Full Time February 2014- Current

Community Manager

Full Management of 324 Units

Coordinated the Budget, Marketing, Revenue, Capital Billing, Maintenance

Expenses, Leasing Team, Resident Affairs and Customer Service

Turnover Management and Make-Ready Management

Manage Maintaining Long-Term Residents and Resident Renewals

Manage Landscaping and Property Up-Keep

Oversaw front-office operations and provided impeccable customer service.

Solely over saw collections, rent roll and evictions

Daily tasks were structured to develop and implement strategic marketing

plan and maintain current marketing resources.

Managed Ledgers, payment processing, leasing, background checks, time sheet

management, and website management.

Collected bills for both the owner and corporate, and office coded them for

the accounts payable batches.

Monthly accounts payable bills that required account coding process and

file auditing, as well as processing.

Responsible for the deposit accounting for all accounts on property, and

vender deposit accounting, accounts payables and receivables.

When purchases or ordering products, supplies or vender orders for the

property, was in charge of collecting and tracking receipts and petty cash

for monthly Close out Reports.

Monitored rent increases, late payments, collections, file audits and

evictions that were to be filed and executed.

Gathered all information of Accounts Payables, receipts, vender orders,

petty cash, rent roll, collections, evictions and eviction costs together

for the monthly Close Out Report which was to be tracked using Excel and

submitted to headquarters through the documenting systems.

Coordinated vendors service and agreements as needed for services and

collect work orders and receipts.

Inventory management and supply ordering to keep the office running

smoothly and professionally.

Inspected grounds and vacancies daily and assess individual needs and

vender orders.

Weekly Resident notices and monthly resident retentions were a task

performs throughout the week.

Mckinley INC. :Varsity Place Apartments Full Time Oct. 2013 -

Feb. 2014

Assistant Manager/ Customer Service Manager

Oversaw front-office operations and provided impeccable customer service.

Solely over saw collections, rent roll and evictions

Daily tasks were structured to develop and implement strategic marketing

plan and maintain current marketing resources.

Managed Ledgers, payment processing, leasing, background checks, time sheet

management, and website management.

Collected bills for both the owner and corporate, and office coded them for

the accounts payable batches.

Monthly accounts payable bills that required account coding process and

file auditing, as well as processing.

Responsible for the deposit accounting for all accounts on property, and

vender deposit accounting, accounts payables and receivables.

When purchases or ordering products, supplies or vender orders for the

property, was in charge of collecting and tracking receipts and petty cash

for monthly Close out Reports.

Monitored rent increases, late payments, collections, file audits and

evictions that were to be filed and executed.

Gathered all information of Accounts Payables, receipts, vender orders,

petty cash, rent roll, collections, evictions and eviction costs together

for the monthly Close Out Report which was to be tracked using Excel and

submitted to headquarters through the documenting systems.

Coordinated vendors service and agreements as needed for services and

collect work orders and receipts.

Inventory management and supply ordering to keep the office running

smoothly and professionally.

Inspected grounds and vacancies daily and assess individual needs and

vender orders.

Weekly Resident notices and monthly resident retentions were a task

performs throughout the week.

Five Star Ford of Plano

Full Time Jan. 2013-October

2013

Internet Sales Manger

Assuming a leadership role in decision making for sales

Perform salesperson duties, closing numbers; demonstrate products, deliver,

etc.

Professional correspondence to customers and vendors was in charge of

recruiting and retaining quality applicants.

Set and met customer service standards that were to be met daily.

Conducted weekly reports of follow-ups, appointments and sales for

personal.

.Pass and maintain certified status; retaining knowledge and distribute it

accordingly for growth in sales

Freedom Chevrolet

Full Time -August 2012- Feb 2013

BDC Manager/ Customer Service Manager

Assuming a leadership role in decision making, daily duties consisted of

motivating personnel and team members and conducting staff meetings.

Professional correspondence to customers and vendors was in charge of

recruiting and retaining quality applicants.

Set and met customer service standards that were to be met daily.

Conducted weekly reports of follow-ups, appointments and sales for the

team.

Collate Monthly corporate Close out Reports that displayed profit made,

goals met or miss, etc.

Responsible for enhancing employee performance to meet growing market needs

and generating more profit.

BH Properties

Full Time - May 2010- August

2012

Assistant Manager/ Leasing Agent

Oversaw front-office operations and provided impeccable customer service.

Daily tasks were structured to develop and implement strategic marketing

plan and maintain current marketing resources.

Budgeted for the marketing and had to provide Excel reports displaying

profit and results of the marketing plan.

Managed Ledgers, payment processing, leasing, background checks, time sheet

management, and website management.

Collected bills for both the owner and corporate, and office coded them for

the accounts payable batches.

Monthly accounts payable bills that required account coding process and

file auditing, as well as processing.

Responsible for the deposit accounting for all accounts on property, and

vender deposit accounting, accounts payables and receivables.

When purchases or ordering products, supplies or vender orders for the

property, was in charge of collecting and tracking receipts and petty cash

for monthly Close out Reports.

Monitored rent increases, late payments, collections, file audits and

evictions that were to be filed and executed.

Gathered all information of Accounts Payables, receipts, vender orders,

petty cash, rent roll, collections, evictions and eviction costs together

for the monthly Close Out Report which was to be tracked using Excel and

submitted to headquarters through the documenting systems.

Coordinated vendors service and agreements as needed for services and

collect work orders and receipts.

Inventory management and supply ordering to keep the office running

smoothly and professionally.

Inspected grounds and vacancies daily and assess individual needs and

vender orders.

Weekly Resident notices and monthly resident retentions were a task

performs throughout the week.

Education:

1. Troup High School: Diploma 2010

2. University of Savannah, GA Online: Business Management: 2011-Current

Professional References:

(References only to be contacted after interview & after permission has

been given from applicant to allow applicant to give proper notification.)

1 Jennifer Schmidt: 217-***-****- Operations Director- Royal Properties

2 Rachel Beaupre: 217-***-**** - Marketing Director- Royal Properties

3 Kimberly Rinehart: 903-***-**** - Executive Assistant- SAY Plastics

4 Jessalin Spivey: 903-***-****- Accounts Payable- Crown Motor Company

5 Tatum Bolton: 903-***-****- Property Manager- The Ashton



Contact this candidate