Leah Alves

*** ******* *** *** #***, Jersey City NJ, 07304

Cell: 201-***-**** Email: abl5zt@r.postjobfree.com

Summary

• Upbeat and flexible with years of experience in retail/sales. Driven and results-

focused professional seeking a customer service position in a fast-paced retail environment.

Personable customer service associate dedicated to providing the highest level of customer

service. Outgoing and efficient with capacity to multi-task. Proven ability to provide excellent

customer service including smiling and displaying a friendly demeanor at all times. Can count

and handle cash accurately as well as determine charges for service requested, collect deposits or

payments,or arrange for billing.Worked as part of a sales team to provide service which

anticipates and exceeds customer expectations. Strong problem solving

skills,anticipating,analyzing, and identifying problems,responding quickly when situations arise

and preventing problems when possible. Courteously ands accurately assist with questions from

telephone customers. Processing customers transactions with no mistakes with patience, attention

to detail and ability to follow procedures. Maintaining and balancing a cash drawer. Answering

basic costumers inquiries regarding services charges and account histories while complying with

disclosure requirements,relations and consumer. Examines checks deposit and determines proper

funds availability based on regulation requirements and completes hold notices when necessary.

Highlights

• Retail

• Customer Service

• Sales

• Computers

• Excellent Multi-Tasker

• Strong organizational skills

• Security License

• Teller

Accomplishment

• Became assistant retail manager within one year

• Met monthly sales goals every month straight

• Routinely helped as many customers i can each day in a high-volume retail outlet

• Providing exceptional customer service to others

Experience

Assistant retail manager

May 2011 to August

Bally Total Fitness- Jersey city NJ

Bank Teller

september 2014 to current

Liberty savings federal credit union- Jersey city NJ

Education

High School Diploma : computers,2010

Lincoln High School

Reference

• Mayra Ramirez

Retail manager

Bally total fitness- Jersey city NJ

Cell: 551-***-****

• Luis Allen

General manager

Bally total fitness-Jersey City Nj

201-***-****

• Manish Patel

Assistant sales manager

Bally total fitness-Jersey City NJ

201-***-****

• Tessa Rodigues

General Manager

Liberty savings federal credit union

862-***-****

• Lorena Perdomo

Teller Manager

Liberty saving Federal credit union

201-***-****

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