Mellisa Marti

abl5yl@r.postjobfree.com

707-***-****

SUMMARY OF QUALIFICATIONS

Determined, fast learner, and strive for success. I have over 13 years of Customer

Service, Food Service and Management, and basic Data Entry experience and looking to

expand my knowledge base. Abilities include, but are not limited to, the following:

• Management/ Supervisor

• Customer Service

• Inventory

• Stocking

• Inbound/ Outbound Calls

• Sales

• Administrative/ Clerical duties

• Date Entry

• Invoices

• Statistical Reports

• Time Management

COMPUTER SKILLS

Word Quicken

Excel (Beginner) Quick books

Power Point (Beginner) Outlook

Ten Key

PROFESSIONAL EXPERIENCE

SOCIAL SECURITY ADMINISTRATION- Crescent City, Ca: 40 Hour Work Week

Service Representative, 12/03/2012 to Present

• Customer Service

• Data Entry

• Inbound/ Outbound calls

• Filing and Mail

• Email Communication

• Time Management

• Conflict Resolution

• Remittances

• Claims/ Appeal filing

VETERANS SERVICE OFFICE- Crescent City, Ca: 40 Hour Work Week; Veteran

Services

Office Assistant II, 11/07/2011 to 11/09/2012

• Customer Service

• Data Entry

• Appointment Setting

• Filing

• In/Outbound Calls

• Email Communication

• Bookkeeping

• Accounting

• Claims and Purchase Orders

• Deposits

• Veteran Claims

• Time Management

• Money Management

• Order Supplies

• Inventory

• Mail

COLLEGE OF THE REDWOODS, Crescent City, Ca: 25-30 Hour Work Week

Education

Mentor/Supplementary Instructor, 6/15/11 to 12/16/11

• Customer Service

• Data Entry

• Test Proctoring

• Filing

• In/Outbound Calls

• Email Communication

• Prepare students for Math Exams

Library Assistant, 8/12/10 to 6/14/11

• Customer Service

• Appointment Setting

• Money Management

• Shelve Books

• Create Id’s

• Test Proctoring

CHECK ‘N GO, Petaluma, Ca: 60 Hour Work Week

Pay Day Loans and Check cashing Services

Store Manager, 12/22/08 to 5/18/09

• Customer Service

• Collections

• Audits

• Manage other employee’s

• Statistical Reports

• Data Entry

• Time Management

• Filing

• Handle Customer Complaints

• Monthly Orders (stock)

• Bank Deposits

• Money Management

• Debt Management

US ARMY RESERVES-COMBAT MEDICAL SUPPORT HOSPITAL (CASH),

Oakland, Ca: 20 Hours a month

Patient Administrative Specialist, 9/27/08 to 9/27/09

• Customer Service

• Prepare Medical Records

• In/Out Processing

• Data Entry

• Answer Multi-lined phones

• Filing

• Clerical duties

• Administrative Support

• Time Management

INSTITUTE OF READING DEVELOPMENT, Santa Rosa, Ca: 40 Hour Work Week

Non-profit Educational Sales Company

Customer Service Representative/Program Coordinator, 3/2007-6/2007 & 3/2008-

4/2008: Seasonal position

• Customer Service

• In/Outbound Calls

• Generate Orders

• Sales

• Assist customers in decision making

• Data Entry

CRYSTAL GEYSER WATER COMPANY, Calistoga, Ca: 35 Hour Work Week

Accounting Clerk, 2005

• Assisted Accounts Receivable, Payable, Payroll and Human Resources

• Generate Invoices

• Performed Clerical/Administrative duties

• Data Entry

• Stock

• Email Communication

• Statistical Reports

• Assist with End of Month check runs

• Time Management

US ARMY, United States and Germany: 60 Hour Work Weeks

Food Service Specialist, 4/2002 to 8/2004 and 3/2006 to 3/2007

• Customer Service

• Data Entry

• Inventory

• Stock/Inventory

• Answer Phones

• Administrative Support

• Train

• Supervise

• Prepare products in mass quantities

• Work under pressure

• Time Management

EDUCATION

Bachelor of Arts in Psychology, Ashford University, IA May 2012 to Present

AA Behavioral and Social Science And Administrative Justice, College of the

Redwoods, CA 8/2009 to 5/2012 with a GPA of 3.45

Teacher Aide, Thompson Education, Colorado 2004

High School Diploma, Paragon High of Crescent City, CA 2001 with a GPA of 3.0

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