KRISTANNA RICKETTS

**** ******* **

Jacksonville, FL 32277

904-***-****

abl5xe@r.postjobfree.com

PROFILE

I am motivated, trustworthy, and hardworking, with a talent for fast learning. Demonstrated ability to be diplomatic and

tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive and confidential records.

Possesses a proven track record for adapting to new challenges and responsibilities while maintaining a focus on high-

quality work, and strict attention to detail and accuracy.

PROFESSIONAL EXPERIENCE

RESERVE AT DEERWOOD APARTMENTS- 226 UNITS, BH MANAGEMENT

Assistant Property Manager

August 2009 – July 2013

Originally hired as a Leasing Consultant and promoted to Assistant Manager

Updated all social media and marketing sites daily

Kept delinquency well below desired standards

Responsible for inventory tracking and supply ordering

Provided excellent customer service, specializing in quick and effective complaint resolution

Assisted with hiring and training new employees

Responsible for creating, publishing, and distributing monthly community newsletter

Responsible for planning, advertising, and hosting all community events

Responsible for accounts payable and receivable, collections, and filing evictions

Prepared and executed new move in and renewal leases

Implemented and oversaw all marketing operations (including business to business)

Provided, planned, and carried out creative ideas that generated traffic and obtained resident retention

Balanced all resident ledgers and reports

Made daily deposits to the bank

Verified status of vacant units to confirm that units were ready to lease, and inspected all pre-leased apartments

prior to the resident’s scheduled move-in

LIBERTY TAX SERVICES

General Manager

November 2007- August 2009

Originally hired as a Tax Preparer and promoted to Assistant Manager and then General Manager

In my first season as GM sales tripled from the previous year

Consistently exceeded sales goals

Responsible for management of all paperwork including sales, daily deposits and weekly ADP payroll

Managed 40 employees, including all hiring and retention decisions

Responsible for scheduling of employees, supply ordering and weekly inventories

Responsible for check printing and distribution both for payroll and tax returns

Responsible for all marketing decisions and implementations

Marketed and taught monthly tax prep classes

AUSTIN LEAD MANAGEMENT

Executive Assistant

January 2005- November 2007

Prepared and submitted expense reports

Booked travel arrangements and handled all office supply inventory and ordering

Responsible for management of all paperwork including leads, daily deposits and bi-weekly ADP payroll

Prepared daily meeting materials

Coordinated and scheduled meetings for group with hectic daily schedules

Responsible for weekly scheduling of employees

Ran personal and business errands

Memorial Hospital

Unit Secretary- Maternity Floor

January 2004- December 2004

Preformed Secretarial Duties

Responsible for maintaining security on a two floor locked down unit, including running security cameras

Maintained unit supplies

Responsible for admitting and discharging patients

Assisted in patient transportation

Placed all pharmacy, lab and dietary orders

Answered patient call lights as well as a multi-line phone

Data Entry

Notified physicians of new consults

Created face sheets

Assembled and maintained patient charts

Maintained unit records

EDUCATION

FSCJ: Currently Pursuing A.A.

Bradford Tech: CNA

FLYCA: High School Diploma

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