Gerald Nicolas

*** ** ** *******, ** Lauderdale, FL 33312

home: 954-***-****

cell: 954-***-****

email: abl5ht@r.postjobfree.com

SUMMARY OF PROFESSIONAL QUALIFICATIONS

. Experienced customer service associate at Qwest Financial consultants,

inc.

. Very good communication skills

. Clear understanding of what's at the core of any business success:

customers' satisfaction

PROFESSIONAL EXPERIENCE

Processor / customer service. Qwest Financial Consultants. 04/2003-07/2011

. Started out as the processor for the company's insurance division. I did

not know anything about the job. I was trained and was very quickly able

to do a decent job. With due diligence, and a sense of responsibility

toward making and keeping the customers happy. This resulted in a very

low cancellation rate and just as important, an increase in referrals

from current customers.

. Conflicts resolution. I tend not to dwell on a conflict itself but rather

on the possible solution or solutions.

. Dedication to company's philosophy, image, and bottom line.

. I worked at Jeld-Wen in Coral Springs from mid January 2011 until march

17th 2011. Jeld-Wen is a manufacturer of doors and windows.

EDUCATION

. High School Diploma. Graduated in 1999. Student of Martin Luther King

High School/college In Cap Haitien, Haiti.

. Currently a student at Strayer University, earning a BS in Business

Administration.

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