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Customer Service Human Resources

Location:
Richmond, CA, 94805
Posted:
August 02, 2010

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Resume:

Lawrence Fox

*** ********** ******

Richmond, CA 94805

510-***-****

abl502@r.postjobfree.com

SUMMARY

A Business Professional with more than 12 years of combined expertise in

Management and Human Resources. Experienced in Staff Development,

Policy/Process Design, Auditing, Compliance and Administration. Worked in

Insurance, Legal, Publishing, Records Management, Security and Technology

industries. Successful in building and strengthening dependable teams,

maintaining confidentiality and executing tasks that make a positive impact

to the bottom line.

AREAS OF EXPERTISE

? Employee Relations ? Payroll

? Time Management ? Career Counseling

? New Hire Process ? Sarbanes-Oxley

? Oracle Database 10 ? Benefits Coordination

? PeopleSoft 8 ? Project Management

OBJECTIVE: An exciting opportunity as a Human Resource Professional with a

focus on Benefits, New Hire Processes, Payroll, Employee Relations and

Administration of HR documentation in an environment where strong

communication and client relations are key drivers in team environments.

Professional Experience

Merit Resource Group (HR Staffing), San Ramon, CA

2008 - 2010

Client: Aurora Biofuels, Inc., Alameda, CA

Confidential HR Consultant

Recently worked on a variety of projects including benefits, clean up of

personnel files and new hire processes, collection of appropriate

information and documentation.

. Auditing personnel files, establish baseline requirements, and assess

needs.

. Working directly with executives and staff to collect needed

information and provide metrics.

. Establishment and maintenance of Excel databases.

. Creation of personnel and benefits files & materials

Client: California State Automobile Association / AAA NCNU, San Francisco,

CA

Confidential HR Auditor and Projector Coordinator

Worked on long-term temporary confidential Human Resources Audit project.

Project required constant use of Excel, PeopleSoft, Passport (internal

database), and HireRight Pre-Employment Solutions.

. Audited over 7500 confidential hardcopy HR forms, determined if each

form met appropriate standards.

. Formulated course of action to collect appropriate information,

utilizing a new paperless system.

. Worked with top HR management, legal and communications departments to

develop appropriate verbiage to inform and request needed confidential

information from employees

. Reduced a potential liability of over $2.4 million to less than

$70,000.

. When assignment was ended over 97% of needed information was obtained

for compliance.

. Sent out numerous communiqu s regarding project, was key point of

contact with employees and managers, and worked with whole staffing

department (26 people) to collect information.

. Worked directly with executives and their staff to collect needed

information for executive employees.

. Acted as point person and lead with staffing members for project.

. Was key liaison with HireRight (3rd party pre-employment partner) and

helped to troubleshoot numerous challenges of utilizing a system that

was adapted especially for this project.

. Helped hundreds of employees through process and developed rapport

with numerous managers and supervisors helping to facilitate

completion of the needed forms.

. Ran various management reports daily to determine progress and

reported progress to supervisor.

Ajilon Professional Staffing (Temporary Staffing), San Francisco, CA

2007 - 2008

Client: California Pacific Medical Center San Francisco, CA

Worked on long-term temporary confidential Human Resources Audit project.

Project required constant use of Excel, Kronos (time keeping), and Adobe

Acrobat software to audit many thousands of records.

. Tasked with figuring out the most efficient and effective way to audit

hand written manual documents and correlate with computerized records.

Assessed the processes used by people (including supervisor) working

on the project, got their input, tried different approaches and

determined a system for use. Presented it to supervisor and was given

the green-light to proceed. My recommendations were later

incorporated into a best practices guide.

. When supervisor was offsite, there was a need for workload and work

flow assessment and communication with management. Seeing the need,

took it upon self to help with these areas. Management appreciated

the assistance and supervisor decided to use me as the "go to" person

when she was not on site and for a variety of special projects.

Client: GreenPoint Mortgage (Lee Hecht Harrison) Novato, CA

Career Development Center Assistant

Handled Day-to-day operations and logistics, assisted consultants from Lee

Hecht Harrison with activities related to outplacement services for large

employee population that was laid off from GreenPoint Mortgage (Capital

One.) Crafted and sent frequent communications via e-mail, mail and phone,

prepared materials for courses in career development, managed staff and

center calendars.

. Looked into salary ranges for class on "Negotiating Your Worth."

Utilizing Salary.com. Put together a step-by-step procedure for

navigating through the site to maximize effectiveness and getting

desired results. Created presentation materials and successfully

facilitated that portion of the class.

. Tasked with putting together a career fair for the employees of

GreenPoint Mortgage. Responsible for researching the largest and best

fitting employers in the region, developing lists of contacts,

available positions and etc. Contacted employers to attend the career

fair. Updated and maintained a database with pertinent data. As

various benchmarks were achieved I drafted e-mails, letters, posters

that were used to inform and advertise the event. Handled various

logistical issues, including badges, sign-in materials, maps,

security, employer relations, and flow within the event. Over 125

companies were contacted with at least 20 employers represented and

122 registered attendees. The event resulted in over 17 interviews

and several people being hired.

Iron Mountain, Inc., Oakland and Livermore, CA

2001- 2006

Billing Supervisor/Administrative Supervisor

Responsible for the smooth running of administration and billing

departments in compliance with company standards, policies and procedures.

Areas of supervision included Accounts Receivable, Accounts Payable,

Payroll, and some HR Functions. Primary workload centered on Daily,

Monthly and Quarterly Accounts Receivable Billing and Closings for Four

Districts (over several hundred million dollars per month) and processing

of non-standard billing, large amount debits and credits, and special

projects.

. Supervised, Trained, Counseled, Evaluated, and Disciplined Multiple

Employees (both Union and Exempt) in Team Building, Procedures and

Policy

. Awarded, by Iron Mountain's Chairman and CEO, Richard Reese, the TCS

Trailblazer Award for Q1 2006 for the excellent liaison and billing

work done with our Canadian sister company for the ongoing Morrison

Foerster LLP / JDS Uniphase project, which bought in an additional

$260,000 in revenue.

. Represented Billing Department in weekly Operations and multi-

departmental meetings

. Utilized Oracle for reporting and analysis

. Responsible for the Integration of Multiple Districts into a Regional

Billing and Administrative Model

. Facilitated the Conversion of New Acquisition to Company Billing

System

. Sounding Board and Resource for Account Managers, Customer Service and

Sales on a Variety of Projects and Issues

. Served as Temporary Customer Service Manager for 6 months and as back-

up as needed

. Customer Service / Problem Solving

. Communicated, Worked and Coordinated w/ various specialists and

managers on projects

. Researched a variety of challenging logistical situations for internal

and external clients

. Provided important communications to district and nationwide locations

AccessLaw, Inc., Richmond, CA

1998 - 2000

Assistant to the President

Managed the day-to-day operations of business. Handled billing, customer

service, technical support, quality assurance, supervision of office

employees and duties as assigned.

. Developed and Wrote Company Human Resources Policy emphasis on

Security and Safety with clear policies and procedures for computer

and internet security. Included: how to handle and a definition of

sexual harassment, time off requests, workplace consideration,

customer service and various specialized functions relevant to the

business.

. Implemented Employee Training and Evaluation

. Generated Job Descriptions and Recruited Several Positions

. Negotiated Licensing Contracts and Served as Liaison to Primaries of

Partner Companies

. Served as Backup Computer Systems Administrator

. Developed New Products for Publication

. Instrumental in Development and Selection of Marketing / Advertising

Endeavors

. Extensive Use of Research and Evaluation Skills with Internet and In-

house Databases

EDUCATION

UC Berkeley Berkeley, CA

B.S. Business Administration, emphasis Organizational Behavior

COMPUTER SKILLS

Microsoft Office Suite Adobe Acrobat Macintosh OS

Microsoft Access Mozilla Firefox FileMaker Pro

Microsoft Outlook Safe Keeper Plus Folio

Oracle Database 10 PeopleSoft 8 Safari

WordPress ConstantContact LinkedIn



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