Karen Davidson

**** ** **** ****, *****, FL, ****2-4330 352-***-****,

abl45b@r.postjobfree.com

SUMMARY

A self motivated professional with the proven ability to work supportively

within a team and contribute to business goals. Able to handle multiple

tasks in a fast paced environment with a dedication to quality assurance.

An individual with experience in coaching, leadership, and a commitment

task completion.

OBJECTIVE

To excel in a progressive position that will lead to long-term opportunity

WORK EXPERIENCE

Remodel Associate

Wal-Mart SuperCenter Feb. 2005-

July. 2007

4980 E. Silver Springs Blvd, Ocala, FL 34470 352-***-****

11250 East Colonial Drive, Orlando, FL 32817 407-***-****

. Customer Assistance

. Monitor daily workload and efficiently distribute incoming work

requests

. Sort and distribute products in timely manner

. Setup new product layouts and modules

Benefits Specialist

Hewitt Associates Llc Sept. 2005- May 2006

2300 Discovery Drive, Orlando, FL 32826 407-***-****

. Analyze client information and provide recommendations based on need

. Investigate inquiries, troubleshoot, and resolve client concerns

. Health benefits, power of attorney, pay and retirement plan account

support

. Contribute to projects as necessary

Daycare Provider ~ Owner Sept. 2002-Mar.

2004

904 Freywood Drive, Madison, TN 37115

. Design and develop youth learning programs and sessions

. Financial planning

. Budget forecasting

. Provide creative and proactive resolutions to parental concerns

. Gather and analyze client feedback to improve efficiency

. Counseling and teaching

. Administrative work as required

Call Center Personal Banker ~Inbound & Outbound

Canadian Imperial Bank of Commerce Jan. 1998-

June 1999

5650 Yonge Street, North York, Toronto, ON 1-800-***-****

. Credit applications: Loans, PLC's, mortgage, and credit card

. Process all client banking transactions

. Resolve client inquiries in a manner that exceeds standards and

expectations

. Provide timely follow-up & completion on client issues and escalations

. Track, report, and analyze current trends for process improvement

. Perform account restructures and reconciliation's

. Provide ongoing communication to clients including process changes,

procedures and promotions

. Provide subject matter expertise to operational groups

. Reporting as required

Administrative Assistant

DeVry Technical Institute of Technology Feb.-

Nov. 1997

. Open and closing procedures

. Supply management

. Answer multi-line phone

. Filing, word-processing, and encode new materials

. Answer public inquiries

. General administrative support

Neighbourhood Protection Services

Customer Service Representative Feb. 1996-

Feb. 1997

. Outbound client support

. Sales and client follow-up

. System investigation and programming

. Troubleshoot as required

EDUCATION

Rasmussen College April

2008 - Present

Accounting Degree - Online Studies

Tennessee State University

Certificate: Tennessee Early Childhood Training Alliance

June - Aug. 2002

Certificate: Developing a Childcare Program

Tennessee Department of Human Services (Nashville)

Feb. 2002

Certificate: Developmentally Appropriate Practice for Preschoolers

Georgian College

1 Georgian Drive Barrie, ON L4M 3X9, 1-705-***-**** CAN

Jan. 1993- May 1994

General Arts and Science, completed 2 yrs of college.

WORK RELATED EXPERIENCE

. Homeowners Association Board Director

. Proficient in: Microsoft Office 2003, and Internet Explorer

. Public Speaking

. Visual Arts

Contact this candidate