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Customer Service Manager

Location:
Colorado Springs, CO, 80910
Posted:
March 09, 2010

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Resume:

JULIO DALECCIO

Email: abl42i@r.postjobfree.com / Phone: 719-***-****

**** ****** **** ***** ***. 207, Colorado Springs, CO, 80910

SUMMARY

MS Office including Excel, Word, Power Strong interpersonal skills and teamwork

Point and Outlook; Internet Explorer, AS400 oriented

Able to manage multiple tasks, work under Excellent customer service, written and verbal

pressure and excel in a fast paced communications skills

environment

Bilingual: Spanish and English Active Secret Security Clearance

Willing to relocate and travel Willing to learn

PROFESSIONAL EXPERIENCE

Sergeant / Squad Leader (Reserve + Active Duty) August 2000 - November 2008

US Army – Fort Carson

Prepare and coordinate training at the squad level for 11 soldiers

Document monthly performance and developmental evaluations

Maintain equipment inventory and provide monthly reports

Credit and Collection Manager April 2006 - November 2006

Adecco Inc, San Juan, PR

Manage a portfolio of customers (B2B). Manage the collections for over 350 customers and analyze all

accounts receivables for the company reducing the DSO from 72 to 45 (over $8 millions monthly).

Evaluate the credit limits for customers (weekly & monthly) accordingly with “credit & collections” policies

and procedures.

Prepare various reports for Senior Management such as: accounts receivable, cash receivables and DSO

(weekly and monthly).

Review the compliance of all new and existing contracts according with terms; payments periods, customer

profitability and analyze special offers.

Negotiate payments plans and conduct legal procedures for customers with serious payment problems.

Supervise the credit and collection department of 14 employees; hiring, coach &training, evaluate

performance.

Review budget and control expenses for the credit and collection department.

Office and Account Manager January 2004 - April 2006

Adecco Inc, San Juan, PR

Administer one of the Major’s accounts (over $3MM in annual sales)

Promote product sales to the customer: payroll, certifications, additional human resources services

Audit contracts and subcontracts for both the customer and government; analyze the customer profitability and

the compliance with the terms

Supervise payroll, billing and collection processes

Prepare reports for top management (billing, cash receivables and sales)

Collection Supervisor May 2002 – January 2004

Adecco Inc, San Juan, PR

Supervise collections procedures for six branches including: strategic collections plans, payments plans

Prepare statements and reports for the Finance Director and external customers

EDUCATION

MBA, Latin-American Business, University of Phoenix Expected graduation: July 2009

BS, Business Administration, University of Phoenix, San Juan, Puerto Rico January 2008



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