multiple tasks simultaneously and following through to achieve project goals. Seeking a role
Passion for initiating and facilitating continuous improvement. Possess integrity, initiative
Accomplishments
Bedford Park
Highwood
Evaluated customer needs and determined appropriate action, referring their questions to
Killeen
Summary
Highlights
Experience
November 2015
to
January 2015
April 2014
to
September 2014
September 2003
to
October 2012
Education
Debra Silva
5959 S Oak Park Ave
Chicago, IL 60638H: (773) 424-4027M: 773-***-****
abl2si@r.postjobfree.com
Dedicated and focused administrative assistant who excels at prioritizing, completing
of increased responsibility and authority.
and focus. Excellent communication skills in written and verbal.
Microsoft Office proficiency Self-starterExcel spreadsheets Report writingMeticulous attention to detail Strong interpersonal skillsResults-oriented Dedicated team player
Coordinated all department functions for team of 15+ employees.Received a merit raise for strong attention to detail, exemplary customer service andteam-player attitude.
United States Postal ServiceMail HandlerCounted and verified orders picked to ensure accuracy.Ensured customer satisfaction by providing highest quality of products by ensuring allequipment was properly installed and working correctly.Planned work and determined appropriate tools and equipment.Processed work orders and prioritized jobs.
United States Postal ServiceMail CarrierEstablished long-term customer relationships through prompt and courteous service.Resolved customer complaints and adjusted orders.Answered customer questions regarding shipments.
management when necessary.
Tiguas IncOffice ManagerMaintained detailed administrative and procedural processes to improve accuracy andefficiency.Verified and logged in deadlines for responding to daily inquiries.Handled and processed confidential customer information on a daily basis.Scheduled and confirmed appointments for entire management team., IL, IL, TX
2017
2005
Roosevelt University Chicago, IL, USABachelor of Science: Paralegal StudiesCoursework in English, Communications and WritingOffice Administration courseworkBusiness Writing seminar
American Intercontinental University Schaumburg, IL, USAAssociate of Science: Business Management3.58GPACoursework in Human Resource Management and Business Administration