J EFFREY A. SMA IL

*** ********, ********, ** *****

248-***-**** abl2cf@r.postjobfree.com

SUMMARY

** ***** ********* ********** ********* shipping, receiving, material handling and storage from pick and pack

model to distribution

10 years experience leading successful teams as a supervisor

Trusted Safety Manager with an impeccable record and a valued Power Equipment Trainer.

Continuously studying new and improved warehouse management software programs

Skilled customer service and sales experience, with 3 years as an Assistant Store Manager in specialty retail

Chauffeurs licensed

RELEVANT EXPERIENCE AND SKILLS

Manufacturing/Retail Warehouse Management

Experienced in Inventory Management, Training, Mentoring, and Managing others

Continuous work toward process improvement by implementing time studies to cut lead times and improve workflow,

making recommendations on programs to improve overall warehouse operations

Dedicated to managing the relocation and consolidation of products as required

Estimate material, time and staffing requirements for a given project, based on work orders, job specifications and

experience

Consistently meeting or exceeding shipping goals and performance standards

Successful team builder with an Open Door policy

Strong experience conducting written performance reviews, instituting and enforcing warehouse rules and policies

Team player, dedicated to working with all departments to reach company objectives

Retail Sales Floor Management

Leading Sales Manager with experience in face to face and business to business sales, consistently leading district in

sales of top products

Succeeded in building a reputation for leading district in inventory preparedness

Excellent organizational skills both on the sales floor and in the stockroom

Estimate consumer demand and determine the types and amounts of goods to be sold

Consistently directed or participated in merchandise and plan-o-gram resets

Strong experience in employee retention through setting training goals and coaching basic principles

Dedicated to ensuring location security including opening and closing procedures

8 years experience with RF scanners for pricing, inventory, label making and for use in studying profit and loss

reporting

Customer Service

Entrusted with complex customer service issues as a result of exceptional ability to promptly resolve concerns and

satisfy customers

Consistently generate a loyal customer base by putting the customer first

Monitor sales activities to ensure that customers receive satisfactory service and quality goods

Strong computer skills including Microsoft Office software (Excel, Word, Powerpoint, etc.) and have built and

maintained my own retail website for five years

RELEVANT EXPERIENCE AND SKILLS

2008-2009 Shipping and Receiving Supervisor American Shower and Bath, Lapeer, MI

2005-2010 Small Business Management/Sales/Web Admin Always Special and Personal, Highland, MI

2003-2008 Assistant Store Manager/Freight Flow Manager Bed Bath and Beyond, Brighton, MI

2000-2003 Receiving, Delivery, Electrical Dept. Manager Lowe’s Home Improvement, Bloomfield Twp., MI

1999-2000 Warehouse Manager Key Electronics, Inc., Wixom, MI

OTHER RELATED WORK EXPERIENCE

5 Years General Warehouse at GM Proving Grounds Manpower Automotive, Milford, MI

2 Years Assistant Manager Video Event, Milford, MI

1 Year General Warehouse Handleman Company, Brighton, MI

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