Ashley J. Virgies

Home : **** ********* **** *** #****

Tel : 316-***-****

E-mail : abl1zl@r.postjobfree.com

PROFILE

" I am friendly, loyal and clearly dedicated individual who has an ambition

to succeed in any given environment. Although I have extensive experience

in the customer service industry, I love to learn, and am always up to a

challenge whatever the situation. I get along well with others, also

working efficiently on my own. I am seeking a position where I can develop

and excel while giving my best to an employer"

EXPERIENCE

September 2009- April 2010

Express Scripts/WellPoint Pharmacy -Customer Care Advocate (Plano, TX)

. Assist pharmacies, doctors, and members with participating pharmaceutical

benefits.

. Receive and respond to customer telephone inquiries for prescription

medications in a high volume call center in excess of 85-100 calls per

day.

. Train new hires on the fundamentals of customer service and the use of

the company's Visual Point and smartcare systems.

. Identify customer issues and offer timely solutions.

April, 2009- July 2009

AppleCare -iPhone Tech Support Rep (Addison, TX.)

. Providing troubleshooting steps for iPhone customers.

. Working with wireless carrier.

.Providing excellent customer service.

October, 2008- April, 2009

Sales Associate for Von Maur (Wichita, Ks.)

. Providing excellent customers service.

.Assisting customers with purchase.

.Open and closing store with cash registers, stock, markdowns.

December, 2007 - March, 2008

Sales Office- Receptionist for Ashley Furniture Homestore (Wichita, KS)

.Help customer with final sale

.Handle all office need

. Answering phones to greet customers

.Check credit and assist with financing

October, 2005 - July, 2007

Para educator for Heartspring (Wichita, Ks.)

.Help student complete daily schedule

.Help with daily life skills

.Maintain student's student support plan

.Maintain paperwork

.Ensure students safety

January, 2005 - October, 2005

Sales Associate for Dillards ( Towne West Mall Wichita, KS. )

.Help customer with and any needs

.Running cash register

.Stocking shelves

. Closing store

February, 2003 - January, 2005

Customer Service Rep for Royal Caribbean (Wichita, KS. )

.Assisting customers in making reservations

.Taking payments and answering questions

. Sale and upgrading any new rates

EDUCATION

1998 - 2002

High School Diploma

Wichita Heights High, Wichita, KS.

2002-2005

Butler Community College

Major: Business Management

SKILL

Able to work well on any computer system. (Microsoft, Excel, Word spread

sheets, Database). Great organization skills, indentpently motivated, good

people skills.

ACHIEVEMENT

. Volunteer Boys and Girls club of America 1998-2008

. Drug and alcohol volunteer 2004-2009

REFERENCE

References Available on Request

Contact this candidate