Customer Service Security

Channing A. Minson

**** ****** *****, ***. ***, Manassas Park, VA 20111

Cell Phone: 703-***-**** Email: abl1ii@r.postjobfree.com

Objective: Seeking a entry level position in information security or

network security

HIGHLIGHTS AND QUALIFICATIONS

. Strong communication skills with fellow staff, supervisors,

individuals

. Quick learner, positive, self-motivated, and enthusiastic attitude

. Ability to make sound decisions exercising good judgment

. Ability to work effectively on a team in high-pressure situations

. Excellent customer service and follow through skills

. Good planning and organizational skills

. Upcoming Strayer University graduate offering a strong academic

background in Network and Security Management

Technical/Additional Proficiencies

. HTML, JAVA Script, MySQL, Microsoft Office, Remedy, Active Directory

Education

Strayer University, Manassas, Virginia

. Master of Science in Computer Information Systems with a Concentration

in Computer Security Management (expected 03/2011) (Current GPA 4.0)

University of South Carolina Aiken, Aiken, South Carolina

. Bachelor of Science in Math/Computer Science, May 2009

Employment Experience

TekSystems/Contractor for SkyTerra, IT Help Desk Operations Associate

Reston, VA September 2009-Present

. Answer and prioritize incoming calls for employees of SkyTerra who

have IT issues the IT department

. Prioritize and correlate emails from SkyTerra employees who have IT

issues for the IT department

. Conduct general administrative roles for the IT department

. Operate the MS Office Suite (Word, Outlook, PowerPoint and Excel)

. Utilize Remedy ticketing system with the help of the IT department

. Provide support to SkyTerra employees computer systems and related

equipments

Vincent's Drug Store/Cashier May 2006-July 2007

Charleston, SC

. Proficient in Inventory Control for all Prescription Drugs

. Maintained excellent Customer Service skills with customers and

colleagues

. Handled Monetary transaction

. Interacted with other departments in the pharmacy with the effort to

provide actually dispenses of prescriptions on a scheduled basis

. Assisted Pharmacist with customer phone calls

St. John's Community Education/Camp Counselor August 2004-July

2005

Charleston, SC

. Provided daily support of 1-3 individuals; helping support their

adjustment to camp life and grow toward achieving goals

. Plan, conduct and supervise a variety of camp activities that

encourage and support active, meaningful participation of individuals

. Support and instruct individuals in areas of decision-making,

independence, self-expression

. Build relationship and learn specific needs and abilities of each

person allowing for effective and individualized support

St. Andrew's Parish Parks & Playground/Camp Counselor June-

July 2004

Charleston, SC

. Teach, educate and monitor preschool children as needed

. Assist Director in staff with development and training

. Assist with the operation of the school, ensuring that the school is

operating in accordance with company and state licensing standards.

. Responsible for ensuring an educational, caring and safe environment

for the children and parent

Reference Available Upon Request

Contact this candidate