Caroline Francis

abl1dd@r.postjobfree.com

PROFILE

Quality Assurance Lead with a development background and over fifteen years of experience in the

software industry testing on a number of different platforms ranging from the mainframe to mobile

devices. Excellent troubleshooting skills used to pinpoint bugs and assist Technical Support trouble-

shoot user problems. Focused on quality and improving the user experience.

EXPERIENCE

Jenzabar, Inc. 2013-Present

Leading provider of software solutions for higher education institutions.

Manager of Quality Assurance April 2014-Present

Managed Quality Assurance for all of the JX modules.

• Managed six direct reports on-shore and fourteen offshore

• Interviewed and hired other QA team members

• Lead test case review meetings

• Created estimates on regression testing

• Generated data for performance testing environment

• First line of support for implementation team

• Visited schools to provide onsite support

• Performed duties of Quality Assurance Lead

Quality Assurance Lead February 2013-April 2014

Lead testing on JX and CX products, including making recommendations for process improvement.

• Deployed their java application daily

• Tested the JX Admissions module

• Wrote test plans based on technical designs

• Tested Cognos reports

• Captured java logs for errors

• Tested Pervasive scripts

PKWARE, Inc. 1998-2012

Software company headquartered in Milwaukee, WI, with 19+ applications that focus on data compression and

security.

Manager of Quality Assurance 2007-2012

Managed Quality Assurance teams for all PKWARE products, including desktop applications, APIs,

Virtual Appliances, mobile applications and Mainframe products. Formalized the software testing

efforts on all platforms and released over 35 products and patches a year

• Performed project management duties by estimating dates, planning projects and managing

schedules of employees

• Managed up to six direct reports and four indirect reports

• Interviewed and hired other QA team members

• Interviewed and made recommendations on Software Developer team members

• Maintained Virtual Machines

• Scheduled defect review meetings.

• Chose a Test Case Management tool

• Lead Lunch and Learn training sessions for other employees on PKWARE products and other technologies

• Performed duties of Quality Assurance Lead

Quality Assurance Lead 2003-2007

Lead the testing efforts on Windows and UNIX products including APIs and SDKs, working with a

team of individuals internal and offshore.

• Participated in Requirements reviews and Design discussions

• Wrote test cases from requirements, design documents and software

• Helped establish workflow for defect tracking

• Executed test cases and tracked results

• Reviewed results of testing efforts for internal and external QA teams

• Assisted Technical Support with troubleshooting user problems

• Windows Installation development using InstallShield

• Worked on a daily basis with a geographically diverse team

• QA representative in SCRUM

Software Engineer 1998-2003

Developed and maintained core desktop applications for PKWARE, focusing on Windows.

• Added new features to products

• Tested applications on Windows, UNIX and Linux

• Authored Installations for Windows using InstallShield

• Wrote Design Documents

• Automated the testing of PKZIP Command Line using Perl

• Participated in Requirements reviews and design discussions

EDUCATION

Pennsylvania State University, University Park, PA

Bachelors in Mathematics 1997

SKILLS AND TECHNOLOGIES

• Windows, UNIX, Linux, MacOS 10, iOS, Android, z/OS

• Visual Source Safe

• TestTrack Pro

• InstallShield

• Bugzilla

• TestTrack TCM

• Microsoft Office

• Public Key/Private Key Encryption

• Surround SCM

• OpenOffice.org

• XML

• iWork

• VMWARE

• TestFlight

• Visual Studio

• Dropbox

• Scripting (Perl, sh, .bat, JCL)

• Glassfish

• Liquibase

• C++, Pascal

• SQL

• VI and VIM

• VSTS

• Pervasive

• ServerStudio

• Microsoft Test Manager

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