RITU MEHTA

Contact No- 987*******

E-mail- abl0t7@r.postjobfree.com

Permanent Address: 27, Shivalik Appts

Saraswati Vihar Pitam Pura

New Delhi - 110034

Objective To be associated with an organization believing in high ethical standards, genuine

professionalism where my knowledge and skills in Management, Operations and

Customer service will be exercised with full efficiency towards the achievement of

the organization goals as well as the personal wellbeing.

Experience June 2012- Till now UNITECH LIMITED

As-CCE– Back Office Operation/ Handling Inbound Process (Renewal calls) (V-

LOOKUP,H-LOOKUP,PIVOT TABLE, FORMULAS,PAN INDIA MAILS REPLY)

Aug’2011–Nov’2011 KOTAK MAHINDRA BANK (I) LTD.

Asst. Mgr. – Operations

• Teller Job- Based at Home Branch Ashok Vihar

• Handling day to day Banking transactions

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May’2006– ICICI BANK.

Back Office support – Operations

• Collection (Credit cards bucket 0-365+)

• Solving Cheque & Cash discrepancies transactions

• Distribution of Allocation

• Preparing MIS Reports

• Receipt Book Recon

• Handling PSW Waiver

• Lean AD

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Education 2002-2004 DELHI UNIVERSITY New Delhi, IN

• M.A, Political Science

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• 1999-2002 DELHI UNIVERSITY New Delhi, IN

• B.A Political Science

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Technical Qualification Successfully completed one-year computer diploma in D-cap (Diploma in Computer

application and programming from F-Tec)

Main Module:

# Window 98

# Microsoft Office

# Internet

Job profile 1. Ensure ethical behavior & Code of Conduct is strictly followed by both

the Vendors &Bank employees.

2. To find and put temporary block on NPA customers’ ICICI Bank Savings

accounts and provide a possibility of settlement against credit card dues.

3. Preparing Weekly MIS on no. of active Liability accounts with funds or

regular transactions in previous six months.

4. Handling the bucket of 0-365+

5. Skip tracing through bank’s customer database, card application form and

cheque payment history, if available.

6. Responsible for monitoring and achieving the Collections target.

7. Agency management for Telecalling pool through a team of Telecallers,

Supervisors & FOS for payment pick-up.

8. Dealing with walk-in customers with a view to settle card accounts and

unblock Liability accounts.

9. Checking payment files on daily basis for discrepant entries/bounce

payments.

10. Continuous feedback given to Sr. Manager on high balance cases.

Personal Details Husband Name : Deepak Mehta

Date Of Birth : 25Feb81

Place of Birth : Delhi

Marital Status : Married

Nationality : Indian

Religion : Hindu

Languages Known : English, Hindi & Punjabi

Strengths : Hard working, Sincere, Cooperative

RITU MEHTA

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