Cheng-Yi Chang

*** * ***** ****, *** ****A, Los Angeles, CA 90007 310-***-**** abl0ld@r.postjobfree.com

EDUCATION

University of Southern California, Los Angeles, CA Bachelor of Science, Business Administration

Expected December 2014

SKILLS

Computer: Microsoft Office, Microsoft Word, Microsoft Excel, and PowerPoint Language: Fluent in Mandarin

Chinese, Conversational English

Travel: Western Europe, East Asia, South East, North America, and South America

EXPERIENCES

Royal Business Bank, Monterey Park, CA September – Present

Unpaid Intern

Perform cash handling, customer service and balance drawer

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Process loan payments

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Keep proper cash limits, cashed checks, and accept deposits

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Updating documents with Excel and Word

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ETTV, Rowland Heights, CA June – August 2014

News Department, Unpaid Intern

Chinese/English Translation

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Assigned, edited and cover stories on education and community events in BS/SOT format

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Trim and upload daily TV news to multiple social media

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Assist with TV show recoding

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University of Southern California, Los Angeles, CA January – December 2013

USC Bookstore Gift Department, Sales Associate

Used company guideline to set new merchandise displays

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Created signs and labels to drive sales

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Ensured that shelves were stocked with products

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Provided customer service in high-volume retail store

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KiKi Restaurant, Taipei, Taiwan June – August 2012

Finance Department, CFO Administrative Assistant

Designed a new process to collect and record customers’ survey data using Excel

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Improved overall working efficiency by 10 % through rescheduled employees’ hours

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Arranged meetings and conferences to review sales, operation, and financial standing

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Communicated between departments to assign, schedule, and collaborate projects

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KiKi Restaurant, Taipei, Taiwan Summer 2010/2011

Waitress

Interacted and provided services to 100-150 customers daily

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Greeted customers, accepted, processed and delivered orders

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Perform interpersonal communications, teamwork, customer service, flexibility and reliability

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Translated and advised customers for a 30-entree menu in both Mandarin Chinese and English

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