BARBARA M. SULLIVAN
**** ********* ** 440-***-****
Mentor, Ohio 44060 abl0fa@r.postjobfree.com
CUSTOMER SERVICE SPECIALIST
• Passionate about providing a solution and a positive experience to each customer to build a strong
company reputation
• Self-motivated to target efficiency improvements in work process
• Good working knowledge of Microsoft products including Word, Excel, Outlook, Access & Internet
Explorer
• Able to provide basic user support and troubleshooting of systems, printers, internet connections
SKILLS
• Customer Service • Retail Management
• Sales • Basic Technical Support
• Dispatch and Scheduling • Data Processing
EXPERIENCE
Fox International
Beachwood, Ohio
Customer service call center for over 70 leading name brand products
2010 - 2012 Customer Service Representative
• Customer service for electronics, small kitchen appliances and personnel care products
• Provided warranty and tech support
• Sold replacement parts
• Provided sales support for over 70 name brand products
Laketran
Painesville, Ohio
County public transportation services
2007-2010 Dispatch and Customer Service
• Managed schedule of transportation for regular and new customers
• Handled bookings for special groups
• Maintained all drivers schedules and logs
• Improved efficiency of driver time and scheduling by organizing pickups
• User of Trapeze, a dispatch and customer service system. Provided system support and trouble-
shooting as needed.
Giant Eagle
Mentor on the Lake, Ohio
2005 - 2007 Cashier and Customer Service
• Served as a cashier and staffed the customer service desk
• Performed stocking duties including re-tagging for weekly sales and front end stock replenishment.
Lyndhurst Police Department
Lyndhurst, Ohio
1995-2005 Dispatcher
• Handled all 911’s, fire calls, and radio communications
• Processed all fire and police data
• Bonded as Clerk of Courts
• Conducted installation, training and support of proprietary software applications that processed
police records and reports, enabled mobile access to database programs and provided c riminal
background information
• Facilitated installation and provided support for local area networks.(LANs)
Foxmeyer Corporation
Solon, Ohio
Pharmaceuticals
1994-1995 Data Processor
• Processed customer service orders for pharmacies and drug stores
• Ran daily and weekly reports of orders processed
• maintained and serviced printers
• Conducted systems support for personal computers
Just Closeouts
Solon, Ohio
Dollar Discount Store
1992-1994 Retail Manager
• Responsible for employee hiring and scheduling, merchandising, and all required documentation
for banking and reporting
• Introduced new merchandise and improved store layout resulting in a 50% increase in sales
• Scheduled the sales activities of 15 employees across ten retail establishments
• Ordered weekly merchandise for entire drug facility which covered over 250 categories.
• Directed and cataloged merchandise in excess of $500,000 for three retail store locations
EDUCATION
1988-1989 TRI-C Community College, Warrensville, Ohio
1977-1978 Lakeland Community College, Kirtland, Ohio
COMMUNITY SERVICE
1987 -1996 Volunteer fire person for the Woodmere Fire Department.