BARBARA M. SULLIVAN

**** ********* ** 440-***-****

Mentor, Ohio 44060 abl0fa@r.postjobfree.com

CUSTOMER SERVICE SPECIALIST

• Passionate about providing a solution and a positive experience to each customer to build a strong

company reputation

• Self-motivated to target efficiency improvements in work process

• Good working knowledge of Microsoft products including Word, Excel, Outlook, Access & Internet

Explorer

• Able to provide basic user support and troubleshooting of systems, printers, internet connections

SKILLS

• Customer Service • Retail Management

• Sales • Basic Technical Support

• Dispatch and Scheduling • Data Processing

EXPERIENCE

Fox International

Beachwood, Ohio

Customer service call center for over 70 leading name brand products

2010 - 2012 Customer Service Representative

• Customer service for electronics, small kitchen appliances and personnel care products

• Provided warranty and tech support

• Sold replacement parts

• Provided sales support for over 70 name brand products

Laketran

Painesville, Ohio

County public transportation services

2007-2010 Dispatch and Customer Service

• Managed schedule of transportation for regular and new customers

• Handled bookings for special groups

• Maintained all drivers schedules and logs

• Improved efficiency of driver time and scheduling by organizing pickups

• User of Trapeze, a dispatch and customer service system. Provided system support and trouble-

shooting as needed.

Giant Eagle

Mentor on the Lake, Ohio

2005 - 2007 Cashier and Customer Service

• Served as a cashier and staffed the customer service desk

• Performed stocking duties including re-tagging for weekly sales and front end stock replenishment.

Lyndhurst Police Department

Lyndhurst, Ohio

1995-2005 Dispatcher

• Handled all 911’s, fire calls, and radio communications

• Processed all fire and police data

• Bonded as Clerk of Courts

• Conducted installation, training and support of proprietary software applications that processed

police records and reports, enabled mobile access to database programs and provided c riminal

background information

• Facilitated installation and provided support for local area networks.(LANs)

Foxmeyer Corporation

Solon, Ohio

Pharmaceuticals

1994-1995 Data Processor

• Processed customer service orders for pharmacies and drug stores

• Ran daily and weekly reports of orders processed

• maintained and serviced printers

• Conducted systems support for personal computers

Just Closeouts

Solon, Ohio

Dollar Discount Store

1992-1994 Retail Manager

• Responsible for employee hiring and scheduling, merchandising, and all required documentation

for banking and reporting

• Introduced new merchandise and improved store layout resulting in a 50% increase in sales

• Scheduled the sales activities of 15 employees across ten retail establishments

• Ordered weekly merchandise for entire drug facility which covered over 250 categories.

• Directed and cataloged merchandise in excess of $500,000 for three retail store locations

EDUCATION

1988-1989 TRI-C Community College, Warrensville, Ohio

1977-1978 Lakeland Community College, Kirtland, Ohio

COMMUNITY SERVICE

1987 -1996 Volunteer fire person for the Woodmere Fire Department.

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