SHEARAH BROCK

abl08f@r.postjobfree.com

727-***-****

Objective: Position as a Market Research Analyst or Customer Service

Representative for a corporation in Southern Denver, Denver or Colorado

Springs.

Employment History:

The Nielsen Company, Oldsmar, FL Production Support /Senior Analyst

Adept in Market Research and creating lineups for various sports reports

including communications, documentation, analysis, quality control, job set-

up, processing and delivery of reports for Nielsen National Reporting and

Sports Marketing Service.

Processed & coordinated numerous assigned custom data reports on a timely

basis and with quality to the reasonable level of Client, Marketing, and

Management satisfaction.

Supervise and coordinate activities of daily operations. Schedule, set

priorities, provide work direction and review the work of other analysts to

ensure quality and on-time delivery standards are met.

Executed multiple mainframe based processing jobs of varying complexity for

the purpose of data extrapolation.

Multi-tasked a variety of processing, training, documentation, and quality

assurance accountabilities in an effort to consistently meet or beat

established delivery deadlines.

Interpreted various process outputs via data storage archive systems and

used data verification software as part of the quality assurance process.

Facilitated discussions and presented Network report material with

Production, Marketing, Product Management, IT, Process Quality, and Client

audiences.

Independently researched various report data formats, file specifications,

and business terminology as part of the Team's ongoing education process.

Analyze and interpret job specifications to process within departmental

guidelines. Obtain all necessary job clarification from clients, marketing

and other departments.

Design, create and execute system test plans for software quality assurance

and feasibility. Provide documentation of all findings.

Create and maintain product and processing documentation including run

books, processing manuals, trend sheets and study designs.

Ability to multitask and prioritize daily tasks and complete them in a

timely manner.

Strong interpersonal skills and ability to work with all levels of staff by

maintaining composure and respond appropriately in stressful and crisis

situations.

Supervise and coordinate activities of daily operations. Schedule, set

priorities, provide work direction and review the work of other analysts to

ensure quality and on-time delivery standards are met.

The ability to communicate clearly, concisely and effectively both verbally

and in written communication.

Proficient with use of Printers, Copy and Fax machines.

Train new-hires on departmental processes and procedures. Mentor and

provide support to all analysts on multiple shifts.

Hampton Inn North, Colorado Springs, CO Front Desk Receptionist

Responsible for making hotel and other reservations by entering or

telephoning requirements; checking availability; confirming requirements.

Provided Collects revenue by entering services and charges; computing bill;

obtaining payment.

Prioritized multiple simultaneous responsibilities.

Provided prompt and courteous customer service.

Technical Skills/Education/Awards:

Completion of Front Desk Management course and training from Business and

Hotel School of Sri Lanka.

MS Office (Word, Excel, Power Point, Outlook), IBM Mainframe (Reflection,

JCL, TSO, SAR, CA7, VM, CMS), NNCView, Remedy and CCM problem tracking

system, Ultra Edit data verification software, 10 Key Calculator, Customer

Service, Phone, Data Entry.

Certification of completion from Travel Agency school in Colorado Springs,

Colorado.

Certifications in Business Software, MVS, JCL and CA7 scheduling, IBM PC

Operator, Keyboarding (35 wpm), Numeric Keypad (5000 ksph).

Numerous Applause Awards for Premier Performance, All Star Certificate

Award, Major League Baseball, NCAA and NASCAR Sports Marketing awards.

References Available Upon Request

Relocating back to Colorado due to family at my own expense

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