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Customer Service Manager

Location:
South Bend, IN, 46619
Posted:
September 19, 2010

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Resume:

Kelley Adkins

**** ****** **** ***** ****, IN *6601 574-***-****

abkzxe@r.postjobfree.com

Career Summary

Proven ability in management and supervision of team-oriented work staffs

motivated for providing customer service. Strong work ethic giving

particular attention to detail, organization and confidentiality.

Excellent verbal, written and interpersonal skills. Capable of working

professionally and proficiently with persons of diverse backgrounds.

Knowledgeable in computers and various Microsoft software programs.

Seeking position where acquired skills and competencies may be used to

enhance company efficiency.

Employment History

Goodwill Industries/Case Manager South

Bend, IN 2007-2009

< Assisted clients with developing, pursuing and achieving short and long-

term goals

< Maintained caseload of over one hundred active clients

< Provided information and referred individuals to public or private

agencies or community services for assistance

< Provided, found, or arranged for support services, such as transportation

assistance and job training

< Assisted individuals with job searching, resume preparation, and

interviewing skills

< Provided follow up services to clients to ensure success

< Conducted job search workshops and provided problem resolution training

for clients

< Had clients evaluate training and adjusted instruction based on their

needs

< Provided reinforcement and follow up training as needed

South Bend Community Schools/ Substitute Teacher South Bend, IN

2006-2007

< Wrote lesson plans and successfully applied these to training

< Taught students core curriculum like English, math, history, etc

< Adapted teaching methods and instructional materials to meet students'

varying needs and interests

< Instructed students individually and in groups, using various teaching

methods such as lectures, discussions, and demonstrations

Bauer Soft Water/ Office Manager Granger, IN

2002-2006

< Assigned employees to specific duties

< Kept records of purchases, sales, and requisitions

< Enforced safety, health, and security rules

< Hired, trained, and evaluated personnel in sales or marketing

establishments, promoting or firing workers when appropriate

< Maintained and updated employee training records according to company

policy

Education

Masters of Business Administration Indiana Wesleyan

University 2008

National Certified Workforce Professional 1 Dynamic Works

2008

Bachelors Degree in Organizational Mgmt Bethel College

2003

Associates Degree in Accounting Mgmt Michiana College

1997



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