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Customer Service Representative

Location:
Grand Rapids, MI, 49512
Posted:
September 19, 2010

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Resume:

Jennifer D. Budd

**** ********** **, *** *** - Kentwood, MI 49512

517-***-**** - abkzcw@r.postjobfree.com

Career Objective:

To obtain an entry level position that utilizes my writing skills and

enables me to make a positive contribution to the organization.

Education:

Central Michigan University, Grand Rapids, MI.

Expected fall 2012

MSA

Davenport University, Grand Rapids, MI.

December 2009

BBA, Marketing

Lansing Community College, Lansing, MI.

August 2007

ABA, Marketing

Work Experience:

Electronic Document Processor

12/09 - Present

Hasting Mutual Insurance Company, Hastings, MI

. Accurately prep of all types of documents in preparation for scanning.

. Scan documents into the OnBase system.

. Index all documents and data entry of primary keywords for

retrieval/workflow.

. Verify the accuracy and quality of prepping, scanning, and indexing.

. Adhere to all HMIC information Security policies/practices.

. Relay for Life Committee member. Assist with the organization of

different fundraising events for the Barry County Relay for Life.

Public Relations Intern

8/09-10/09

Guiding Light Mission, Grand Rapids, MI

. Reviewed and developed internal and external communications materials.

. Coordinated media plans.

. Researched and developed fact sheets and statistics.

. Coordinated open houses and special events.

. Administration duties and other assigned tasks as needed.

P/T Customer Service Representative

2/08-12/09

Fifth Third Bank, East Grand Rapids, MI

. Promoted and displayed excellent customer relations daily.

. Confidently answered or found answers to customer questions and found

solutions to customer issues.

. Demonstrated sound judgment in decision making, abiding appropriately

to established guidelines and procedures.

P/T Customer Service Representative

2/07-10/07

Charter One Bank, Okemos, MI

. Accurately conducted all credit and debit transactions in compliance

with policies and procedures.

. Delivered excellent customer service to all bank customers.

. Effectively maintained and supported monthly branch goals and

promotions.

Sales Associate

10/02-7/06

Wal-Mart, Charlotte, MI

. Assisted and interacted with customers daily.

. Ensured the consistent execution on corporate merchandise programs,

facility layouts, and modular's.

. Learned to work in multiple departments for effective utilization.

Skills:

Exceptional organizational, Self-Management, Communication, Interpersonal,

able to work in teams or individually. Computer skills: Microsoft Word;

Excel; PowerPoint, Publisher, Outlook, Social media, Internet Research.



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