Saunte Dobbins

**** *** *****

Fort Worth, TX ***40

817-***-**** (cellular)

817-***-**** (home)

abkzca@r.postjobfree.com (email)

____________________________________________________________________________________

Objective: Highly organized and dedicated professional seeks to obtain a position with an establish

company.

That will provide an opportunity for growth and advancement.

Experience: 2009-2010 Attorney General of Texas Ft. Worth, TX

Child Support Technician II

Negotiate out of court settlements and agreements with parties.

Conduct detailed in office investigations to locate parties, verify employment and

determines assets.

Monitor child support cases and refers delinquent cases for appropriate enforcement

actions.

Respond to inquiries and complaints from customers.

Attend to court and research case information.

Adhere to policies and procedures, Texas Family law, federal regulations and other

states’ IV-D regulations.

2008-2009 First American Payment System Ft. Worth, TX

Claims Support Specialist

Verify, research, and qualify check claims.

Process and create paper drafts for representment of a return source document, and

ACH payments.

Audit Human Resource and accounting checks prior to shipment.

Answer incoming calls from Merchants, Sales reps, and internal customers.

Solves problems by gathering information and evaluating options.

Work various reports, understand, and follow the NACH/Federal guidelines.

2003-2008 Kaiser Permanente Ft. Worth, TX

Team Lead/ Membership Account Services

Processes health enrollments, cancellations and appeals.

Ensure Medicare and Medicare financial billing is correct

Ensures purchasers’ compliance with health plan polices and contractual provisions.

Resolves membership issues both internal and external customers.

Verify eligibility approvals and reinstatement of health benefits.

Process credit card payments, post payments, refunds, claim payments, EFT, and work

A/R reports along with assigning team members with daily work assignments.

Verify low-income subsidy verification forms.

Communicate with the regional liaison and other departments to find sound solutions.

Adhere to HIPPA regulations and guidelines.

Education: 1996-1997 Texas Southern University Houston, TX

1Basic Studies

1992-1996 Cassata High School Ft. Worth, TX

2High School Diploma

Skills: Microsoft Word, Excel, and Outlook, Data Entry, Legal Experience, and Serve as a Notary

Public. HIPPA Knowledgeable and Leadership skills.

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