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Customer Service Sales

Location:
Shreveport, LA, 71104
Posted:
September 20, 2010

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Resume:

DANYEL THOMPSON

*** ****** ***

Shreveport, LA **104

Cell 281-***-****

Email: abkyu8@r.postjobfree.com

Objective

To obtain a challenging position within an organization that provides the opportunity to utilize my

interpersonal communication skills and grow with an organization in which I can contribute to

their success.

Employment History

Magee Resource Group

6/2009-Present

Executive Account Manager

• Coordinate job placements, both Contract and Direct Hire for Healthcare Professionals,

including but not limited to; CNO’s, Executive Directors, RN Service Line Directors,

Nurse Managers.

• Screen and interview candidates to ensure proper skills and qualifications meet the

expectations of the client.

• Initiated “cold calls” to generate new clients and candidates for placement.

• Conduct monthly calls to existing clients to ensure exemplary customer service.

• Negotiate rates and terms with new and existing clients, for both Retained and Contingent

contracts.

• Maintain and service a portfolio of multiple accounts generated within specific territory.

4/2007-6/2009

Stay at Home Mom

Compass Bank, Texas

2/2006-4/2007

Banking Center Manager/Assistant Vice President

• Hired, coached and motivated a team of 8 to 10 sales and customer service team

members.

• Conducted monthly branch meetings for training and /or updates on any changes the bank

may be making.

• Initiated outside sales calls to surrounding companies and areas for business development

purposes.

• Conducted calls to existing clients to ensure excellent customer was being received and

inform them of any new products the bank had to offer.

• Conducted monthly and annual audits on Cash Tellers, Consignment Items and

Branch Safe.

• Ensured all Compliance of Policy and Procedures were being followed at all times.

• Council staff on wrong doings and set guidelines for improvements.

• Recruited and interviewed potential candidates for both sales and service positions

available within my branch.

First National Bank, Texas

12/2004-2/2006

Banking Center Manager

• Hired, coached and motivated a team of 8 to 10 sales and customer service team

members.

• Conducted monthly and annual audits on Cash Tellers, Consignment Items, unoccupied

cash drawers, Compliance of Policy and Procedures and an annual Branch Self Audit.

• Council staff on wrong doings and set guidelines for improvements.

• Conducted monthly branch meetings for training and/or updates on any changes the bank

may be making.

• Prepared weekly and monthly reports for sales production.

• Met or exceeded monthly sales goals every month since start date.

• Initiated outside sales calls to surrounding companies and areas for business development

purposes.

• Exceeded branch sales records in the month of August.

• Recognized as number two sales branch in the state of Texas for the month of September.

• Trained two new managers so ensure that all policies, procedures, operations and sales

tactics were learned before selecting their branches.

• Managed an additional branch while it was without a manager for several months.

• Received Excellence Award for the month September.

Careerstaff Unlimited

Houston, TX 2/2004 to 11/2004

Staffing Manager/Recruiter

• Coordinated job placements, both Contract and Direct Hire for Occupational Therapists,

Occupational Therapist Assistants, Physical Therapists, Physical Therapist Assistants and

Speech Pathologists.

• Screened and interviewed candidates to ensure proper skills and qualifications were met.

• Initiated “cold calls” to generate new clients and candidates for placement.

• Conducted weekly calls to existing clients to ensure exemplary customer service.

• Negotiated rates and contracts with new and existing clients.

BANK OF AMERICA

Dallas, TX. 10/99 to 8/2003

Sr. Personal Banker/ Bank Officer

• Functioned as a single point of customer contact for all lines of business within the

company for both consumer and business customers.

• Prepared weekly and monthly reports for sales projections.

• Established, retained and deepened relationships with potential and existing customers.

• Met and exceeded all sales goals and quotas for the years 2000 to 2003.

• Consistent top-rated banker at branch level and top 5% ranking banker in North DFW

region as a result of superior relationship building and financial planning.

• Promoted associate development by recognizing training opportunities and implementing

coaching strategies.

• Processed and reviewed Home Equity, Home Improvement, Mortgage Purchase and

Refinance, Secured and Unsecured Personal Loans.

• Recognized #1 Credit Sales for Texas in 2001.

G & B SPORTS, INCORPORATED

Dallas, TX. 8/98 to 10/99

Manager / Owner

• Processed payroll for all employees.

• Interviewed applicants, including the hiring and termination.

• Processed inventory and ordering of merchandise for two retail locations.

• Prepared all accounts payables and receivables.

• Handled all customer service questions and concerns.

• Prepared all quarterly taxes.

• Prepared all bookkeeping documentation, including all bank deposits.

• Implemented daily sales goals which were consistently met and exceeded by my team.

EXPRESS PERSONNEL SERVICES, 10/94 to 7/98

San Antonio, TX. Jackson, MS., Shreveport, LA.

Personnel Supervisor/ Recruiter

• Coordinated job placements.

• Maintained and serviced multiple accounts.

• Qualified customer requirements.

• Negotiated rates and contracts.

• Screened and interviewed candidates.

• Facilitated weekly payroll for 200-400 employees.

• Marketed company services at local career fairs and generated sales leads.

Summary of Qualifications

• Exceptional interpersonal communication and sales techniques, with a proven ability to

effectively motivate and persuade individuals.

• Dynamic leadership qualities and organizational talents, successfully establishing

priorities and accomplishing directives in a timely and efficient manner.

• Superior aptitude for exhibiting excellent troubleshooting skills and creative problem

solving capabilities.



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