Andres Eduardo Lozada Duque

** ***** (**/**/****), Married

+1-713-***-****

***** ******** **** ****, ****, TX

abkypg@r.postjobfree.com

EXPERIENCE

July 2010 / July 2010 (3 weeks) Help Desk, Real Granite & Stone. Fort

Pierce, FL.

- Fix some problems in company's LAN.

- Upgrade the Antivirus and operative system of 30 computers.

- Give maintenance support to one server with Windows Server 2003.

- Give support to 15 users.

Mar-2007 / May-2010 (3 years and 2 months) Network Technician, Huawei

Technologies Venezuela. Caracas, Venezuela.

- Verify problems with networking equipments installed in customer's

networks.

- Simulated emergencies with the client.

- Develop maintenance procedures documents (preventive and

corrective) for customer.

- Diagnose failures and apply solutions according to SLAs.

Sep-2006 / Feb-2007 (5 months) Help Desk / Network Administrator,

Universidad Centro Occidental Lisandro Alvarado (Western University

Lisandro Alvarado). Barquisimeto, Venezuela.

- Install new hardware, systems and software for PCs and servers.

- Manage user accounts, permissions, email and anti-virus.

- Oversee software and hardware for all equipments in the lab.

- Give preventive and corrective maintenance to 60 computers.

- Give support to 120 users.

Sep-2005 / Jun-2006 (9 months) Help Desk, Thomas Greg and Sons.

Barquisimeto, Venezuela.

- Manage user accounts, permissions and email thru Active Directory

Server.

- Optimize user's assistance thru planed goals.

- Performs system data back-up periodically (weekly, bi-weekly and

monthly).

- Performs system data back-up/restore in servers.

Jun-2005 / Sep-2005 (3 months) Intern, CANTV. Barquisimeto, Venezuela

- Internship in Networks Coordination and Plan.

Aug-2004 / Mar-2005 (7 months) Help Desk, Cellnet.com C.A. Barquisimeto,

Venezuela.

- Install Microsoft Windows 2000 and Windows XP.

- Install new hardware, systems and software for PCs.

- Manage antivirus, antispyware and anti-spam.

Jan-2004 / Jul-2004 (6 months) Help Desk, Loteca C.A. Barquisimeto,

Venezuela.

- Install new hardware, systems and software for PCs.

- Manage antivirus, antispyware and anti-spam.

EDUCATION

Oct-2005. Western University Lisandro Alvarado.

Title: System Analyst

TECHNICAL KNOWLEDGE

Operative Systems: Microsoft Windows 7, Microsoft Windows Vista,

Microsoft Windows XP, Microsoft Windows 2003 Server

Networks Protocols: STP, FTP, TFTP, NTP, OSPF, IS-IS, BGP, MPLS, RRPP,

RPR, Ethernet, QoS, VRP, RSVP, SNMP, PPP, Frame Relay.

Other: Lotus, Active Directory Server, Data base (MS Access).

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